Tech is moving faster than trust.
Everyone’s racing to digitize, automate, and plug in artificial intelligence (AI). But for governments, PSUs, and regulated industries, the risks are bigger. Audits get sharper. Regulations are multiplying. And AI keeps rewriting the playbook before most agencies can catch up.
The real question is about accountability. How do governments modernize their records without letting efficiency outrun trust?
That’s precisely what Arpan Bansal, VP-Marketing of Government & GSI Initiatives at Newgen, takes on with Robin Amlôt, Managing Editor at IBS Intelligence, in this insightful podcast. Together, they cut through the buzzwords and dive deeper into how AI and automation are reshaping the way records are classified, retained, and governed, while keeping accountability intact.
Why You Must Tune In
Records management is no longer about filing cabinets or digital folders. It’s about protecting trust, proving accountability, and being audit-ready at all times. Modern systems have to balance automation with integrity, because the riskiest record isn’t the one you lose, it’s the one you can’t explain.
In this episode, you’ll learn how to:
- Deploy AI you can trust: Use AI-driven classification and metadata enrichment to cut manual work
- Design governance that lasts: Build retention, legal holds, and audit trails that survive real audits and investigations.
- Keep accountability visible: Trace every decision, explain outcomes, and keep humans in the loop
- Scale securely: Make data unbreakable even at scale with zero-trust access, immutable logs, and verifiable integrity in the cloud
- Modernise with confidence: Take practical steps that governments, PSUs, and regulated enterprises can act on today
Listen in and see what “modern” really mean for public services.
