Affordable Housing Finance Company Accelerates Documentation with Newgen

The Story at a Glance

The customer is a leading housing finance company in India, specializing in the affordable housing segment. It provides lower and middle-income borrowers with products and services to meet a wide range of home financing needs.

The organization sought a solution to overcome the challenges of fragmented physical document management, high regulatory risks, and siloed processes. With intelligent document management, it was able to enhance operational efficiency and customer experience.

How Newgen Helped

The company adopted Newgen’s AI-first Document Management System (DMS) to leverage a unified digital repository. The solution offered intelligent data extraction, robust version control, disaster recovery, and content-centric workflows.

Benefits Achieved

• Processed more than 5,000 documents monthly with automated workflows
• Delivered a unified lending experience by integrating DMS with core systems
• Ensured robust regulatory compliance through audit-ready records
• Accelerated decision-making for faster approvals using AI-driven workflows

Download the case study to understand how Newgen helped the company streamline document handling.