January 2026 – ESAF Small Finance Bank has partnered with Newgen Software, a global provider of an AI-first unified digital transformation platform, to modernize its customer onboarding and lending operations across Retail, MSME, and Agriculture portfolios. The transformation will be powered by a single, unified user interface catering to branch users, back-office teams, and end customers.
As part of this strategic partnership, ESAF Small Finance Bank will deploy Newgen’s low-code digital platform to streamline Account Opening, Customer Onboarding, and Loan Origination System (LOS) workflows across business segments. By consolidating these journeys under a key OEM partner, the Bank will ensure a consistent UI/UX experience for branch staff, significantly reducing training requirements, simplifying operations, and improving overall employee productivity.
The Newgen’s unified platform will also enable ESAF Bank to optimize IT infrastructure costs, including servers, storage, networking, and data center investments. Additionally, the Bank expects to benefit from lower database and middleware licensing costs, reduced architectural complexity, and a lower total cost of ownership (TCO). Straight-through processing (STP) for existing-to-bank (ETB) customers will further reduce turnaround times, improve accuracy, and accelerate credit decision-making.
Speaking about the partnership, Sunil Pandita, Senior VP and Head of Business, India & South Asia at Newgen Software, said, “We are delighted to partner with ESAF Small Finance Bank in their digital transformation journey. With Newgen’s forward-looking solutions, the bank will enhance digital journeys, accelerate lead processing, and improve branch efficiency. Our solutions bring agility, accuracy, and scalability to support their future growth.”
George K John, Executive Director, ESAF Small Finance Bank, added, “As part of ESAF 2.0, our focus is on building a future-ready, fully automated digital core that can scale with the Bank’s growth ambitions. When evaluating technology partners, we looked for a platform that could truly enable end-to-end transformation, not point solutions. Consolidating our digital stack with Newgen Software delivers strong infrastructure efficiencies and creates a scalable foundation for rapid product expansion. As a social bank committed to financial inclusion, this alignment ensures that our technology choices directly support our purpose, productivity, and long-term sustainability.”
By maximizing branch efficiency through a unified interface and digitized workflows, ESAF Small Finance Bank aims to enhance customer experience, improve productivity, and build resilient, scalable digital capabilities to support future growth.
About ESAF Small Finance Bank
ESAF Small Finance Bank is a Scheduled Commercial Bank headquartered in Thrissur, Kerala. The Bank offers a comprehensive range of banking products and services to individuals and businesses, with a strong focus on serving underbanked communities. Since commencing operations as a Small Finance Bank in March 2017, ESAF has steadily expanded its presence across India, driven by its mission of inclusive and responsible banking.
For more information, visit https://esaf.bank.in
About Newgen Software
Newgen is the leading provider of an AI-first unified digital transformation platform with native process automation, content services, customer engagement, and AI/ML capabilities. Globally, successful enterprises rely on Newgen’s industry-recognized low-code application platform to develop and deploy complex, content-driven, and customer-engaging business applications on the cloud. From onboarding to service requests, lending to underwriting, and for many more use cases across industries, Newgen unlocks simple with speed and agility.
For more details, visit www.newgensoft.com/in/
