The Viksit Bharat Journey Demands a Smarter Lending Engine, Not Legacy Limitations.

Did You Know?

India’s Lending Backbone Is Being Reimagined, and Newgen Is Powering the Shift.

As the CMO of Newgen, I have a front-row view of how quickly India’s lending landscape is evolving. Every day, it becomes clearer that technology and intelligence are now determining which institutions will lead the future and which ones will struggle to keep pace.

Did you know that 64,000 agricultural loan accounts and 1,300 crore in sanctioned credit have already been processed on Newgen’s digital lending platform? For us, this is not a milestone. It is a sign that India is ready for a new kind of lending backbone, one that aligns with the country’s ambition of becoming a developed nation.

India is changing at a pace that no legacy platform can sustain. The country now needs lending systems that are unified, intelligent, and capable of powering credit across Retail, MSME, Corporate, and Agri segments through a single governed engine. That is exactly what Newgen has built.

Why India Needs a New Lending Engine?

India’s lending economy is massive, diverse, and accelerating. More than 120 million farmers depend on timely access to credit. About 68 million MSMEs contribute close to a third of the nation’s GDP. Retail lending continues to grow at more than 18% percent annually. Agriculture credit has crossed 20 lakh crore during FY2024-25. Regulations are becoming more stringent, and customers now expect decisions that are instant, transparent, and fair.

Banks cannot rely on digitisation alone. They need enterprise-grade transformation. They need a lending platform that can operate at the scale of a country, not just a line of business or a branch.

This is the gap Newgen chose to address.

Newgen’s Digital Lending Platform: Built for India, Trusted Worldwide

Our digital lending platform is built with a simple philosophy. If it cannot serve India at full scale, it is not ready. The platform unifies the complete lending lifecycle across Retail, MSME, Corporate, and Agri. It is analyst-recognized, globally deployed, AI-first, and capable of handling millions of transactions without performance loss.

It provides a single source of truth for documents, automated rules for compliance, configurable workflows, and mobilty features for field teams working in rural and low-bandwidth and offline environments. It also enables banks to launch new lending products in days rather than quarters.

This is why leading banks and financial institutions across more than 75 countries trust Newgen as their lending partner.

India-Scale Transformation: A Case Example

One of India’s largest banking institutions, serving over 500 million customers through 22,000 branches, faced challenges that many institutions face today. Their legacy lending systems could no longer match the scale of the country’s growth. Processes varied across regions, underwriting was manual, documents were scattered, and compliance became more difficult as regulatory expectations increased.

Together with this bank, we reimagined their entire lending core on Newgen’s platform.

Today, they operate with a unified lending engine that manages every segment. Field officers use a mobile application designed to work reliably even in remote locations. Compliance is embedded within workflows and monitored in real time. All documents are digitised, stored, and are instantly accessible across the network. The platform remains stable even during peak lending seasons.

The results have been substantial. Loan processing time dropped by 60 percent. Kisan Credit Cards are now issued within a single day. Governance has improved across 22,000 branches. The bank is preparing to scale toward 15 million loan accounts this year.

This is the type of structural transformation India needs as it advances toward its Viksit Bharat goals.

Questions Every Bank CIO Must Ask

Real transformation begins when leaders ask the right questions. As institutions evaluate their readiness, a few critical questions must be considered.

• Can your lending platform support Retail, MSME, Corporate, and Agri on a single governed engine?
• Can it process millions of applications at once without compromising compliance?
• Do you have real-time visibility across every branch, workflow, and document?
• Are your field officers equipped to operate efficiently in rural regions?
• Can you launch new lending products in days?
• Is compliance integrated into the workflow, or is it added as a patch later?

The answers to these questions determine whether a bank is prepared to lead India’s next era of financial innovation.

Why This Matters for Viksit Bharat?

India’s progress depends on how responsibly and efficiently credit flows through the economy. Faster Agri loans improve farm productivity. Faster MSME loans enable job creation. Faster retail approvals strengthen financial inclusion. Better governance enhances trust in the banking ecosystem.

Newgen’s lending platform supports the five pillars of Viksit Bharat: productivity, inclusion, governance, innovation, and competitiveness. When credit becomes predictable and transparent, the entire country moves forward.

A Message as CMO: Setting the Benchmark for What Lending Should Be

At Newgen, we do not just build software. We build systems that a country can depend on. Every loan processed on our platform represents a farmer supported, a business strengthened, or a family progressing.

And as India modernises its lending foundation, it is important to recognise that not every platform can deliver the depth, intelligence, scale readiness, and multi-product capability the country now demands. Expectations are rising, and so is the responsibility to meet them.

Our goal is to define what enterprise-grade, AI-first lending should look like. Our commitment is to help institutions rise to this moment as India advances toward Viksit Bharat.