Part 3: Powering Viksit Bharat 2047

Building Resilient Finance with AI: Sustaining Inclusion for Viksit Bharat 2047

As India accelerates toward its vision of becoming a developed nation by 2047, the foundation of this progress rests on a resilient financial ecosystem—one that not only expands access but sustains it through volatility. Rapid digitization, rising customer expectations, and evolving risks demand a smarter, more adaptive approach. AI-powered systems now play a pivotal role in enabling banks, NBFCs, and fintechs to deliver inclusion that is stable, scalable, and future-ready.

A Tailor’s Setback and a Nation’s Larger Challenge

Rani runs a tailoring business in Bihar. A small loan from her local NBFC allowed her to buy new sewing machines and hire two helpers. For a while, business was steady. But then fabric costs rose, orders slowed, and her repayments became more complicated to manage. Rani risked falling behind not because she lacked discipline, but because circumstances turned against her. Her story reflects a critical truth: financial inclusion cannot succeed without resilience. If customers slip back into debt or institutions face mounting risks, the promise of inclusion weakens.

Why Resilience Matters

To meet the vision of Viksit Bharat 2047, financial services must be strong enough to adapt and endure. India’s financial system is expanding rapidly, but with growth comes new challenges, including:

• Credit volatility: Borrowers face unpredictable shocks, from crop failures to job losses.
• Fraud and cyber risks: As digital channels multiple, so does greater exposure to sophisticated threats.
• Compliance pressures: Regulations evolve quickly, demanding institutions must keep pace.
• Economic uncertainty: Inflation, global slowdowns, or pandemics can ripple into defaults.

Collaboration Is the Backbone

No single player can shoulder this responsibility alone:

• Banks bring trust, regulatory strength, and capital.
• NBFCs bring reach into underserved markets.
• FinTechs bring agility and innovation.

How AI Strengthens Resilience

Resilience is not only about scale, but it’s also about intelligence. Financial institutions need tools that can:

• Detect borrower stress before defaults happen: AI can analyze repayment patterns, cash flow anomalies, and even external signals like commodity price shifts to flag borrowers who may be in trouble. This gives lenders time to offer restructuring instead of waiting for defaults.
• Personalize recovery strategies: Collections do not have to be adversarial. AI-driven insights help tailor repayment options, like smaller installments during lean months, so customers maintain dignity while institutions recover dues.
• Automate compliance-heavy processes: Trade finance, for example, involves thousands of documents and rules. AI can validate them in real time, reducing manual errors and ensuring transactions stay compliant without slowing business.
• Strengthen onboarding and approvals: AI-enabled KYC and decisioning ensure customers are verified quickly, and loans are disbursed transparently, reducing the risk of fraud or weak approvals at the very beginning.

This is where AI agents become vital. By covering different points in the lifecycle from onboarding and loan approvals to early risk detection and collections, they allow institutions to act proactively, supporting both customers like Rani and the portfolios that sustain the economy.

How NewgenONE Helps

At Newgen, we believe resilience is as much about orchestration as it is about intelligence. With NewgenONE, banks and NBFCs can unify five specialized AI agents on a single, low-code platform. By integrating these AI Agents, NewgenONE allows financial institutions to provide services that are quick, transparent, and resilient, ensuring inclusion is lasting rather than temporary.

• KYC AI Agents: Simplify and accelerate customer onboarding.
• Credit Decisioning Engine: Make loan approvals faster, smarter, and more transparent.
• Early Warning System: Safeguard portfolio health by detecting risks early.
• Collections AI Agent: Optimize repayments while maintaining positive customer experiences.
• AURA AI Agent for Trade Finance: Accelerate compliance and validate documents efficiently.

Why This Matters for Viksit Bharat 2047

India’s goal of becoming a developed economy by 2047 is not just about creating access or improving experiences. It’s about building systems that last through cycles of change. Customers like Rani need support during challenging times, institutions require tools to balance inclusion with profitability, and regulators demand assurance that governance and compliance are maintained. Resilience ensures that financial inclusion can withstand downturns, shocks, and uncertainty, laying the foundation for long-term growth, stability, and a truly inclusive economy.

Conclusion

Access opens the door. Seamless journeys turn access into lasting relationships. And resilience ensures inclusion endures.  Together, these three stages form the foundation of financial inclusion for Viksit Bharat 2047. Millions like Meena need fair access, customers like Arjun demand better experiences, and entrepreneurs like Rani depend on resilient systems to support them through uncertainty.

AI is the bridge that makes this possible. Through collaborative ecosystems and AI-first platforms, banks, NBFCs, and fintechs can transform inclusion from a one-time milestone into a long-term reality.

At Newgen, we enable this vision. With over 33 years of experience, our AI-first platform, NewgenONE, helps financial institutions digitize, modernize, and scale complex, content-driven processes with speed, agility, and compliance. By delivering services that are fast, transparent, and resilient, Newgen supports the mission of Viksit Bharat 2047—ensuring inclusion is sustained for every citizen.