NewgenONE Platform
Agentic Workspaces for Insurers
Leverage a multi-agent framework with purpose-built AI agents for core insurance journeys like underwriting, claims, and policy servicing. Built on a low-code foundation, it integrates seamlessly with legacy and digital systems to deliver real-time insights, contextual recommendations, and pattern-aware automation.
How Newgen’s Agentic Insurance Workspace Deliver Value
Boosts STP by intelligently automating and resolving near-edge insurance cases.
Accelerates product roll-outs with flexible, AI-ready workflows.
Enhances decision accuracy through contextual, AI-driven underwriting and claims support.
Reduces bias with explainable, precedent-aware decisioning.
Elevates workforce productivity by offloading repetitive, data-heavy tasks to AI agents.
Boosts STP by intelligently automating and resolving near-edge insurance cases.
Accelerates product roll-outs with flexible, AI-ready workflows.
Enhances decision accuracy through contextual, AI-driven underwriting and claims support.
Reduces bias with explainable, precedent-aware decisioning.
Elevates workforce productivity by offloading repetitive, data-heavy tasks to AI agents.
Key Benefits of Newgen’s Agentic Insurance Workspaces
Faster Claims and Underwriting Decisions
Allows underwriters and claim handlers to ingest complex and critical insurance documents, such as policies, vehicle documents, KYC documents, medical bills and records, property documents, and commercial evaluations, and assists in the validation of policy clauses. Automatically detect red flags, validate clauses, and trigger pre-approvals, enabling faster and trusted decision-making.
Explainability and Auditability by Default
NewgenONE Agentic Shield and TrustedAI protect every AI-driven action, making it traceable and explicable. It provides regulators and consumers with clarity rather than opacity. NewgenONE AI Agents support insurers by offering context, reasoning, and evidence-based citations.
Smooth Human-AI Cooperation
With the help of Newgen’s Agentic Insurance Workspaces, a multi-agent framework that guarantees perfect harmony between humans and AI is made possible. Underwriters and claims handlers retain control while AI agents handle data-intensive tasks and proactively suggest next steps, increasing productivity without sacrificing oversight.
Greater Accuracy and Fairness
Agentic models apply business rules, regulatory logic, and case history to eliminate bias and improve consistency for underwriters, claims managers, and policy teams.
Faster Claims and Underwriting Decisions
Allows underwriters and claim handlers to ingest complex and critical insurance documents, such as policies, vehicle documents, KYC documents, medical bills and records, property documents, and commercial evaluations, and assists in the validation of policy clauses. Automatically detect red flags, validate clauses, and trigger pre-approvals, enabling faster and trusted decision-making.
Explainability and Auditability by Default
NewgenONE Agentic Shield and TrustedAI protect every AI-driven action, making it traceable and explicable. It provides regulators and consumers with clarity rather than opacity. NewgenONE AI Agents support insurers by offering context, reasoning, and evidence-based citations.
Smooth Human-AI Cooperation
With the help of Newgen’s Agentic Insurance Workspaces, a multi-agent framework that guarantees perfect harmony between humans and AI is made possible. Underwriters and claims handlers retain control while AI agents handle data-intensive tasks and proactively suggest next steps, increasing productivity without sacrificing oversight.
Greater Accuracy and Fairness
Agentic models apply business rules, regulatory logic, and case history to eliminate bias and improve consistency for underwriters, claims managers, and policy teams.
Key Insurance Teams Where Newgen’s Agentic Insurance Workspaces Delivers Value
Underwriting Teams
Explain rule failures, detect meaningful medical anomalies, and suggest optimal actions like re-tests or final decisions for reduced guesswork, flag real risks, and drives faster, consistent, and transparent underwriting based on compliance rules and past case patterns.
Case Surveillance
Automatically summarize key application elements such as, documents, declarations, and third-party inputs, highlighting only what’s relevant. This reduces time spent navigating forms, cut through information noise, and help underwriters quickly grasp the case context for faster, more accurate decisions.
Claims Adjudicators
Streamline claims processing with AI agents that ingest documents, detect anomalies, and validate against policy terms. Reduce cycle time, enhance fraud detection, and ensure auditability, while empowering adjudicators with explainable recommendations and real-time collaboration.
Actuary
Equip actuaries with real-time access to granular case insights, model outputs, and contextual explanations. Enhance the precision of risk assessment, pricing, and forecasting. Reduce reliance on static dashboards while promoting transparency, auditability, and confidence in every data-driven actuarial decision across evolving insurance scenarios.
Key Features of Newgen’s Agentic Insurance Workspaces
Context-aware AI Agents
Purpose-built AI Agents evaluate historical cases, detect subjective factors, and adapt to real-time input, making every claim or policy review dynamic and evidence-backed.
Policy-aware Automation
Workflows are governed by built-in policy intelligence, ensuring alignment with internal guidelines and regulatory mandates.
Confidence Scoring & Recommendations
AI suggestions include a confidence level and rationale, helping teams act faster without compromising trust.
Real-time Communication Layer
AI agents proactively share insights with stakeholders and trigger follow-up actions across underwriting, servicing, and fraud detection units.
Governed AI Deployment
All AI agents operate with clearly defined boundaries, no hallucinations, no black-box logic, aligned with enterprise compliance.
Context-aware AI Agents
Purpose-built AI Agents evaluate historical cases, detect subjective factors, and adapt to real-time input, making every claim or policy review dynamic and evidence-backed.
Policy-aware Automation
Workflows are governed by built-in policy intelligence, ensuring alignment with internal guidelines and regulatory mandates.
Confidence Scoring & Recommendations
AI suggestions include a confidence level and rationale, helping teams act faster without compromising trust.
Real-time Communication Layer
AI agents proactively share insights with stakeholders and trigger follow-up actions across underwriting, servicing, and fraud detection units.
Governed AI Deployment
All AI agents operate with clearly defined boundaries, no hallucinations, no black-box logic, aligned with enterprise compliance.
