Agentic Customer Journeys for Banks
AI-powered Smart Loan Collections Management for Retail Banks
Optimize collections and recovery with an AI-led solution for defining your collection strategies, seamless tracking, borrower communication, and delinquency management. Leverage real-time insights, predictive analytics, smart reminders, and data-driven decisions with insightful analytics to drive recovery rates, reduce defaults, and ensure regulatory compliance.
“Newgen’s collection management system has helped us reduce collection cycles by 50% and increase recovery rates by 30%. The AI-driven insights have enhanced our strategies by 40%.”
VP of Operations, Leading Indian Bank
Key Features of Newgen’s Agentic Journeys for Retail Loan Collections
AI-powered Customer Identification & Risk Segmentation
Automate proactive identification and segmentation of customers under different risk categories with AI models and predict customers’ propensity to bounce payments, propensity to roll forward, and propensity to default by using real-time as well as on-demand scoring engines.
Communication Channel Affinity
Leverage AI and ML models to identify the most effective and optimal mode of communication for the customers by analyzing their behavioural activity trends on different communication platforms.
Conversational AI
Harness the power of Newgen’s Conversational AI models to perform call analytics such as call summarization, conversational tone analysis, conversion of voice to AI-refined texts, call outcome decisioning, etc., and drive agent performance metrics.
Champion Challenger
Define Champion Challenger strategies and evaluate performance within a controlled space to identify specific areas of improvement and drive KPIs that matter most to the business. Use AI to automate case allocation to users and enable 360 ° process monitoring with role-based personalized user dashboards.
AI-driven Insights and Collection Strategies
Gain 360 ° insights on customers’ profiles, enable personalized and empathetic AI-led collection strategies, and convert predictive insights into actionable business strategies. Leverage Newgen’s AI models, such as the Self-cure Model and Recovery model, which offer AI-driven prioritization of accounts based on risk, potential recovery, and past trends for efficient recovery mechanism strategies.
Gen AI-based Customizable Communication Templates
Leverage NewgenONE Marvin to generate customizable communication templates tailored to the requirements of the case with document generation capability, including personalized letters and emails based on various parameters such as DPD, geography, and more.
AI-enabled Agency Allocation
Allocate cases to third-party agencies with AI-based allocation recommendations and match customers to agents to maximize case resolution.
Early Warning and Forecasting
Leverage multiple AI agents that share early warning insights to detect financial stress, identify high-risk borrowers, predict defaults, and proactively mitigate portfolio risks, ensuring smarter, data-driven loan servicing.
AI-powered Customer Identification & Risk Segmentation
Automate proactive identification and segmentation of customers under different risk categories with AI models and predict customers’ propensity to bounce payments, propensity to roll forward, and propensity to default by using real-time as well as on-demand scoring engines.
Communication Channel Affinity
Leverage AI and ML models to identify the most effective and optimal mode of communication for the customers by analyzing their behavioural activity trends on different communication platforms.
Conversational AI
Harness the power of Newgen’s Conversational AI models to perform call analytics such as call summarization, conversational tone analysis, conversion of voice to AI-refined texts, call outcome decisioning, etc., and drive agent performance metrics.
Champion Challenger
Define Champion Challenger strategies and evaluate performance within a controlled space to identify specific areas of improvement and drive KPIs that matter most to the business. Use AI to automate case allocation to users and enable 360 ° process monitoring with role-based personalized user dashboards.
AI-driven Insights and Collection Strategies
Gain 360 ° insights on customers’ profiles, enable personalized and empathetic AI-led collection strategies, and convert predictive insights into actionable business strategies. Leverage Newgen’s AI models, such as the Self-cure Model and Recovery model, which offer AI-driven prioritization of accounts based on risk, potential recovery, and past trends for efficient recovery mechanism strategies.
Gen AI-based Customizable Communication Templates
Leverage NewgenONE Marvin to generate customizable communication templates tailored to the requirements of the case with document generation capability, including personalized letters and emails based on various parameters such as DPD, geography, and more.
AI-enabled Agency Allocation
Allocate cases to third-party agencies with AI-based allocation recommendations and match customers to agents to maximize case resolution.
Early Warning and Forecasting
Leverage multiple AI agents that share early warning insights to detect financial stress, identify high-risk borrowers, predict defaults, and proactively mitigate portfolio risks, ensuring smarter, data-driven loan servicing.
Customers
