Renowned Life Insurer Fast-tracks Policy Issuance with the NewgenONE Platform

A leading life insurance provider set out to modernize policy issuance and underwriting while keeping its existing Policy Administration System intact. With increasing application volumes and pressure to respond faster to market needs, the insurer adopted a strategy that focused on orchestrating intelligence around the core rather than replacing it.

The Challenge

Although the core system remained stable, policy issuance involved multiple manual touchpoints and disconnected processes.

Underwriting logic was embedded deep within the PAS, making change slow and IT dependent. Documents were managed across multiple systems, limiting visibility and governance across new business operations.

The Shift

Instead of a full core transformation, the insurer introduced an intelligent orchestration layer to modernize workflows, decisioning, and document handling while allowing the PAS to continue as the system of record.

This approach enabled controlled change, reduced transformation risk, and created a more responsive operating model for policy issuance.

What You Will Discover in the Case Study

• How policy issuance journeys were digitized without replacing the core
• How underwriting and validation logic was externalized for greater agility
• How documents and workflows were unified to improve control and visibility
• How the insurer laid the foundation for continuous innovation

Download the Case Study

Explore how a leading life insurer modernized policy issuance by orchestrating intelligence around its core and building a future ready policy issuance model.