AI-powered Digital Banking Automation Platform | Newgen (South Africa)

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Agentic Customer Journeys for Banks

Streamline journeys across consumer banking, commercial lending, payments, and trade finance with intelligent automation. Unify content, processes, and decisioning on a single governed platform. Stay nimble with compliance, intelligence, and auditability built into every workflow.

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40% Faster Customer Onboarding | 20% Higher Customer Satisfaction | 99.9% Security | 50% Faster Loan Approvals | 60% Reduction in Abandonment Rates | 35% Improved Risk Assessment | 200% Increased Transaction Volume | 100% Regulatory Compliance | 30% Faster Loan Processing | 25% Increase in Customer Insights | 360° Customer View | 40% Lower Operational Costs | 100% Scalable Solutions | 2x Quicker Loan Approvals | 50% Lower Operational Cost | 70% Improvement in Loan Portfolio Quality | 20% Higher Customer Satisfaction | Instant Integration | 80% Faster Time-to-revenue | 20% Increase in User Productivity | In-built Rules Engine | Automated Security Checks | 100% SLA adherence | Multi-lingual Communications | AI-ML based Document Classifier | 40% Better Risk Assessment | 70% Faster Processing | 50% Reduction in Costs | 99% Faster Service Delivery | 65% Faster Payment Processing | 100% Adherence to ISO 20022 Standards | 40% Reduction in Manual Effort | 30% Increase in Transaction Throughput | 99.5% Accuracy in Payment Processing | 40% Faster Customer Onboarding | 20% Higher Customer Satisfaction | 99.9% Security | 50% Faster Loan Approvals | 60% Reduction in Abandonment Rates | 35% Improved Risk Assessment | 200% Increased Transaction Volume | 100% Regulatory Compliance | 30% Faster Loan Processing | 25% Increase in Customer Insights | 360° Customer View | 40% Lower Operational Costs | 100% Scalable Solutions | 2x Quicker Loan Approvals | 50% Lower Operational Cost | 70% Improvement in Loan Portfolio Quality | 20% Higher Customer Satisfaction | Instant Integration | 80% Faster Time-to-revenue | 20% Increase in User Productivity | In-built Rules Engine | Automated Security Checks | 100% SLA adherence | Multi-lingual Communications | AI-ML based Document Classifier | 40% Better Risk Assessment | 70% Faster Processing | 50% Reduction in Costs | 99% Faster Service Delivery | 65% Faster Payment Processing | 100% Adherence to ISO 20022 Standards | 40% Reduction in Manual Effort | 30% Increase in Transaction Throughput | 99.5% Accuracy in Payment Processing | 40% Faster Customer Onboarding | 20% Higher Customer Satisfaction | 99.9% Security | 50% Faster Loan Approvals | 60% Reduction in Abandonment Rates | 35% Improved Risk Assessment | 200% Increased Transaction Volume | 100% Regulatory Compliance | 30% Faster Loan Processing | 25% Increase in Customer Insights | 360° Customer View | 40% Lower Operational Costs | 100% Scalable Solutions | 2x Quicker Loan Approvals | 50% Lower Operational Cost | 70% Improvement in Loan Portfolio Quality | 20% Higher Customer Satisfaction | Instant Integration | 80% Faster Time-to-revenue | 20% Increase in User Productivity | In-built Rules Engine | Automated Security Checks | 100% SLA adherence | Multi-lingual Communications | AI-ML based Document Classifier | 40% Better Risk Assessment | 70% Faster Processing | 50% Reduction in Costs | 99% Faster Service Delivery | 65% Faster Payment Processing | 100% Adherence to ISO 20022 Standards | 40% Reduction in Manual Effort | 30% Increase in Transaction Throughput | 99.5% Accuracy in Payment Processing | 40% Faster Customer Onboarding | 20% Higher Customer Satisfaction | 99.9% Security | 50% Faster Loan Approvals | 60% Reduction in Abandonment Rates | 35% Improved Risk Assessment | 200% Increased Transaction Volume | 100% Regulatory Compliance | 30% Faster Loan Processing | 25% Increase in Customer Insights | 360° Customer View | 40% Lower Operational Costs | 100% Scalable Solutions | 2x Quicker Loan Approvals | 50% Lower Operational Cost | 70% Improvement in Loan Portfolio Quality | 20% Higher Customer Satisfaction | Instant Integration | 80% Faster Time-to-revenue | 20% Increase in User Productivity | In-built Rules Engine | Automated Security Checks | 100% SLA adherence | Multi-lingual Communications | AI-ML based Document Classifier | 40% Better Risk Assessment | 70% Faster Processing | 50% Reduction in Costs | 99% Faster Service Delivery | 65% Faster Payment Processing | 100% Adherence to ISO 20022 Standards | 40% Reduction in Manual Effort | 30% Increase in Transaction Throughput | 99.5% Accuracy in Payment Processing | 40% Faster Customer Onboarding | 20% Higher Customer Satisfaction | 99.9% Security | 50% Faster Loan Approvals | 60% Reduction in Abandonment Rates | 35% Improved Risk Assessment | 200% Increased Transaction Volume | 100% Regulatory Compliance | 30% Faster Loan Processing | 25% Increase in Customer Insights | 360° Customer View | 40% Lower Operational Costs | 100% Scalable Solutions | 2x Quicker Loan Approvals | 50% Lower Operational Cost | 70% Improvement in Loan Portfolio Quality | 20% Higher Customer Satisfaction | Instant Integration | 80% Faster Time-to-revenue | 20% Increase in User Productivity | In-built Rules Engine | Automated Security Checks | 100% SLA adherence | Multi-lingual Communications | AI-ML based Document Classifier | 40% Better Risk Assessment | 70% Faster Processing | 50% Reduction in Costs | 99% Faster Service Delivery | 65% Faster Payment Processing | 100% Adherence to ISO 20022 Standards | 40% Reduction in Manual Effort | 30% Increase in Transaction Throughput | 99.5% Accuracy in Payment Processing | 40% Faster Customer Onboarding | 20% Higher Customer Satisfaction | 99.9% Security | 50% Faster Loan Approvals | 60% Reduction in Abandonment Rates | 35% Improved Risk Assessment | 200% Increased Transaction Volume | 100% Regulatory Compliance | 30% Faster Loan Processing | 25% Increase in Customer Insights | 360° Customer View | 40% Lower Operational Costs | 100% Scalable Solutions | 2x Quicker Loan Approvals | 50% Lower Operational Cost | 70% Improvement in Loan Portfolio Quality | 20% Higher Customer Satisfaction | Instant Integration | 80% Faster Time-to-revenue | 20% Increase in User Productivity | In-built Rules Engine | Automated Security Checks | 100% SLA adherence | Multi-lingual Communications | AI-ML based Document Classifier | 40% Better Risk Assessment | 70% Faster Processing | 50% Reduction in Costs | 99% Faster Service Delivery | 65% Faster Payment Processing | 100% Adherence to ISO 20022 Standards | 40% Reduction in Manual Effort | 30% Increase in Transaction Throughput | 99.5% Accuracy in Payment Processing |

Newgen’s Digital Banking platform has helped us achieve a 40% reduction in processing time, a 30% increase in operational efficiency, a 25% boost in customer satisfaction, and 100% compliance with industry standards.

Digital Banking Head, Top-tier Bank

Newgen AI Hub for Intelligent Banking

Agentic AI

Drive real-time decisions and dynamic actions with intelligent AI agents embedded across end-to-end journeys.

Content Analytics and Intelligence

Accelerate document-heavy processes with built-in intelligence that adapts to banking use cases.

Communication Analytics and Intelligence

Orchestrate timely and hyper-personalized communication across journeys.

Data Analytics and Intelligence

Enable precise, real-time decisions driven by banking-tuned models that evolve with every interaction.

Customers

Prebuilt Connectors & APIs

Deep-dive Into the Different Facets of Banking

Retail Banking

Transform your retail banking journeys with Al for accelerated loan approval and disbursals and enhance customer experience with automated processing and low turnaround time.

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Commercial Banking

Automate commercial banking journeys with AI agents for accurate and compliant loan processing through intelligent spreading, risk analysis, and document classification.

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Transaction Banking

Leverage AI to transform your transaction banking across trade finance, payment hub, and supply chain financing, powered by a flexible, secure, scalable, and compliant platform.

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Webinars

Webinar: Composable Banking: What It Means For The Banking Industry

Webinar: Bank Transformation During Tough Economic Times: Key Consumer Banking Trends

Webinar: Let’s Decode: Redefining customer experience in banking and the future of Fintech

Blogs

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eBooks

eBook: Hyper-personalize Banking: Tap into the Power of ONE

eBook: Deliver Digital Journey in Banking with NewgenONE

eBook: 5 Ways Credit Unions Can Transform Member Experience

eBook: From an Emotional Roller Coaster to a Delightful Ride

eBook: 5 Tech Trends to Unlock the Future of Banking

Whitepapers

Whitepaper: Decoding Branchless Banking

Whitepaper: Connected Banking for a Connected World — and Why Low-Code is the Key to Realizing This Vision

Whitepaper: Leverage Content Services for End-to-end Automation in Banking

Whitepaper: Improved Operational Efficiency with Connected Banking

Whitepaper: Modernizing Banking Despite Legacy

Find Your Winning Strategy with Newgen

See Newgen’s low-code digital transformation platform in action. Request a demo of Newgen’s platform and industry-specific applications.

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