Enterprise Service Management
Compete as responsive and agile enterprise as you address the service requests needs of your customers, partners, suppliers, and employees.Request Demo
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Enterprise Service Management Software
Deliver a great service experience to your internal and external customers including partners, suppliers, employees, and other stakeholders. Manage a broad range of service requests, from sending updated information to updating transactions to making complex business decisions, with Newgen’s low code digital automation platform catering to enterprise service management (ESM) use cases.
A Modern Approach to Enterprise Service Management
Download this whitepaper to learn how modernizing your enterprise service management initiatives can help you deliver superior experiences to your internal and external customers.Download Now
Automated and multi-channel lead management
Streamlined and intuitive customer service
Service request fulfillment in 1 day
- Customer case management
- Omnichannel customer engagement
- AI-driven social listening
- Customer request self-service
- Customer feedback and surveys
- Knowledge repository management
- Case management jump-start
- Multi-channel employee engagement
- Compliance-centric responses
- Objective decision-making and process visibility
- Full administrative tracking
Sales Force Automation
- Account management
- Lead and opportunity management
- Activity planning and monitoring
- Telesales management
- Mobility for collaboration and access
- Social selling
Contract Lifecycle Management
- Automated contract lifecycle management
- Contract tracking for accountability
- Task allocation and escalation
- Contract clause automation
- Reports and monitoring
Financial Statements Close Process
- Multi-level governance structure
- Activity scheduling and reporting
- Alerts and notifications
- Comprehensive dashboard
We have compiled tools and documents to help you in your journey. Knowing that “what you see depends on where you stand,” we have something for you, as a line-of-business operations in-charge, an IT leader, or a C-level executive, for your industry-specific needs.
At this stage, you might find that the available technology/solution is going beyond your initial expectations in terms of scope. This is also the stage of building consensus among your peers for your industry-specific needs, whether you are a line-of-business operations in-charge, an IT leader, or a C-level executive.
This stage is all about looking beyond features and functions. After all, addressing just the immediate need can translate into “short term gain but long-term loss.” Invest in a technology that solves for your today’s needs and is extensible and configurable for your unknown future needs. As a line-of-business operations in-charge, an IT leader, or a C-level executive, you don’t want to go through the same process in another 2-3 years !
It all comes down to choosing the right partner. Their innovation history, industry focus, local presence, support services, partner ecosystem, technology strength, cost effectiveness, customer references, risk rating, and lot more needs to be evaluated. As a line-of-business operations in-charge, an IT leader, or a C-level executive, you are all evaluating them from your unique perspectives!
That feeling of achievement and relief after a successful, on-time, in-budget project is all what you look for. Believe us, the feeling is mutual. As a line-of-business operations in-charge, an IT leader, or a C-level executive, make sure you celebrate the milestone, recognize everyone who made the project successful, and identify your additional digital needs.
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