Enterprise Service Management
Compete as responsive and agile enterprise as you address the service requests needs of your customers, partners, suppliers, and employees.
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Enterprise Service Management Software
Deliver a great service experience to your internal and external customers including partners, suppliers, employees, and other stakeholders. Manage a broad range of service requests, from sending updated information to updating transactions to making complex business decisions, with Newgen’s low code digital automation platform catering to enterprise service management (ESM) use cases.
Whitepaper
A Modern Approach to Enterprise Service Management
Download this whitepaper to learn how modernizing your enterprise service management initiatives can help you deliver superior experiences to your internal and external customers.
Download NowSuccess Stories
Automated and multi-channel lead management
Streamlined and intuitive customer service
Service request fulfillment in 1 day
Customer Service
- Customer case management
- Omnichannel customer engagement
- AI-driven social listening
- Customer request self-service
- Customer feedback and surveys
- Knowledge repository management
Employee Service
- Case management jump-start
- Multi-channel employee engagement
- Compliance-centric responses
- Objective decision-making and process visibility
- Full administrative tracking
Sales Force Automation
- Account management
- Lead and opportunity management
- Activity planning and monitoring
- Telesales management
- Mobility for collaboration and access
- Social selling
Contract Lifecycle Management
- Automated contract lifecycle management
- Contract tracking for accountability
- Task allocation and escalation
- Contract clause automation
- Reports and monitoring
Financial Statements Close Process
- Multi-level governance structure
- Activity scheduling and reporting
- Alerts and notifications
- Comprehensive dashboard
Where are you in your digital transformation journey?
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Case Study
A Large US-based Annuities Company Digitizes Service...
Download the complete case study to know how the client leveraged an integrated service request ...
Whitepaper
Analyzing the Sales Pipeline to Achieve Revenue Targets
A sales pipeline is a reflection of the complete sales process. If the pipeline is ...
Webinar
Adapting to the New Normal with Enterprise Service...
On-Demand
Listen to the webinar recording, featuring Charles Betz, Principal Analyst - Forrester, Ritesh Varma, Global ...
Whitepaper
Automating Sales Processes for Better Opportunity...
The sales transactions between businesses are complex, requiring you to manage end-to-end processes with clockwork ...