Enterprise Service Management

Compete as responsive and agile enterprise as you address the service requests needs of your customers, partners, suppliers, and employees.

Request DemoDownload Brochure
 Enterprise Service Management Software - Enterprise Service Management

Enterprise Service Management Software


Deliver a great service experience to your internal and external customers including partners, suppliers, employees, and other stakeholders. Manage a broad range of service requests, from sending updated information to updating transactions to making complex business decisions, with Newgen’s low code digital automation platform catering to enterprise service management (ESM) use cases.

Whitepaper

A Modern Approach to Enterprise Service Management

Download this whitepaper to learn how modernizing your enterprise service management initiatives can help you deliver superior experiences to your internal and external customers.

Download Now

Success Stories

Automated and multi-channel lead management - Enterprise Service Management
Automated and multi-channel lead management
Leading Indian bank transforms lead management system to deliver seamless financial services across all channels and...
Streamlined and intuitive customer service - Enterprise Service Management
Streamlined and intuitive customer service
A leading Philippines-based insurer digitizes end-to-end contact center functions to improve visibility, sales, and...
Service request fulfillment in 1 day - Enterprise Service Management
Service request fulfillment in 1 day
UAE-based bank automates service request process for improved efficiency, accuracy, and customer service.
Customer Service
  • Customer case management
  • Omnichannel customer engagement
  • AI-driven social listening
  • Customer request self-service
  • Customer feedback and surveys
  • Knowledge repository management
Learn more
Customer Service - Enterprise Service Management
Employee Service
  • Case management jump-start
  • Multi-channel employee engagement
  • Compliance-centric responses
  • Objective decision-making and process visibility
  • Full administrative tracking
Learn more
Employee Service - Enterprise Service Management
Sales Force Automation
  • Account management
  • Lead and opportunity management
  • Activity planning and monitoring
  • Telesales management
  • Mobility for collaboration and access
  • Social selling
Learn more
Sales Force Automation - Enterprise Service Management
Contract Lifecycle Management
  • Automated contract lifecycle management
  • Contract tracking for accountability
  • Task allocation and escalation
  • Contract clause automation
  • Reports and monitoring
Learn more
Contract Lifecycle Management - Enterprise Service Management
Financial Statements Close Process
  • Multi-level governance structure
  • Activity scheduling and reporting
  • Alerts and notifications
  • Comprehensive dashboard
Learn more
Financial Statements Close Process - Enterprise Service Management

Learn More

Whitepaper: Analyzing the Sales Pipeline to Achieve Revenue Targets

Whitepaper

Analyzing the Sales Pipeline to Achieve Revenue Targets

A sales pipeline is a reflection of the complete sales process. If the pipeline is ...

Webinar: Adapting to the New Normal with Enterprise Service Management (ESM)

Webinar

Adapting to the New Normal with Enterprise Service...

Listen to the webinar recording, featuring Charles Betz, Principal Analyst - Forrester, Ritesh Varma, Global ...

Whitepaper: Automating Sales Processes for Better Opportunity Conversion

Whitepaper

Automating Sales Processes for Better Opportunity...

The sales transactions between businesses are complex, requiring you to manage end-to-end processes with clockwork ...

Whitepaper:  Plugging the Lead Leakage to Optimize Your Sales Efforts

Whitepaper

Plugging the Lead Leakage to Optimize Your Sales Efforts

To stay ahead of your peers, you must focus on generating new leads and, perhaps ...