{"id":2143524111,"date":"2018-01-18T00:00:00","date_gmt":"2018-01-18T00:00:00","guid":{"rendered":"https:\/\/newgensoft-v2.wordpoets.com\/resources\/blog\/2018\/01\/18\/automation-is-the-survival-kit-government-offices-are-counting-on\/"},"modified":"2026-07-08T15:51:12","modified_gmt":"2026-07-08T10:21:12","slug":"automation-is-the-survival-kit-government-offices-are-counting-on","status":"publish","type":"post","link":"https:\/\/newgensoft.com\/resources\/blog\/automation-is-the-survival-kit-government-offices-are-counting-on\/","title":{"rendered":"Automation is the survival kit government offices are counting on"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If there is one thing that has kept government bodies and offices comfortably stuck to their reputation for moving at a snail\u2019s pace, it is the lack of automation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"The_push_behind_making_Governance_TECH-SAVVY\" class=\"ez-toc-section\"><\/span><strong>The push behind making Governance TECH-SAVVY<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As time went by and the population went up, there was a massive surge in the volume of documents government offices received. Ensuring the information stored in these documents were given their due importance and that this was done on time, became a massive challenge. Before they knew it, governments across the world were catering to citizens who were used to getting things done fast and efficiently. To all of these drawbacks, there was one solution: Automation. And, government offices opened up their doors and minds to the idea of introducing <a href=\"https:\/\/newgensoft.com\/solutions\/industries\/government\/e-gov-office\/\">e-governance<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"Adding_an_%E2%80%98E%E2%80%99_to_Governance\" class=\"ez-toc-section\"><\/span><strong>Adding an \u2018E\u2019 to Governance<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Government bodies and key leaders addressed the urgent need for automation, and e-governance initiatives were put into place. With the help of right kind of <a href=\"https:\/\/newgensoft.com\/platform\/business-process-management\/\">Business Process Management (BPM) platform<\/a> and <a href=\"https:\/\/newgensoft.com\/platform\/enterprise-content-management\/\">Enterprise Content Management (ECM) platform<\/a>, most citizen-centric, as well as internal processes, became a lot less cluttered. Services were taken to the citizens\u2019 doorstep.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Issuing birth or death certificates had been fairly cumbersome for citizens before automation came into the picture. A birth or death in someone\u2019s house automatically meant stationing a member of the family at the respective department official\u2019s table and the procedure could take months to complete.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A major reason why deaths and births don\u2019t get recorded in rural and remote areas where governance is still pretty old-school is the kind of delay these processes exhibit. The absence of such records brings along with it a multitude of problems in context to keeping a track of such populations. Bringing the whole process to a single-window portal has already solved this issue for a major part of the population.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span id=\"e-Governance-Making_life_easy_for_Citizens_and_Governments_alike\" class=\"ez-toc-section\"><\/span><strong>e-Governance-Making life easy, for Citizens and Governments alike<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As citizens we all know how taxing it can be to file taxes, don\u2019t we? Fortunately, not so much anymore, thanks to taxes being collected and filed for online along with real-time status updates keeping us in the loop.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>For governance to be paperless, government offices need to follow suit:&nbsp;<\/strong>Happier citizens are a direct result of efficient governance, and for efficient governance simply automating citizen-centric processes isn\u2019t enough. Internal processes deserve equal, if not more, attention. Ensuring documents are given a digital, centralized repository where they are archived and can be easily retrieved from when needed, is crucial to making processes silos-free. The only way this can be achieved is by employing an efficient&nbsp;ECM and BPM based platform.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By reforming several administrative processes such as correspondence management, RTI management, and committee and meeting management, such a platform ensures end-to-end automation of internal processes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In moving request files from one department to another, a lot of valuable time is lost. With RTIs being managed within thirty days of them being filed, the case for automation in government offices has gotten a lot stronger.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>It takes tech-driven e-governance to satisfy tech-driven citizens:&nbsp;<\/strong>Automation in government offices has now moved a lot ahead of just e-governance and is fast incorporating m-governance, aka, mobile governance. For most citizens, smartphones are a way of life, and it would not be a very smart move for governments to stay out of the mobility space. With citizens tweeting their issues to government departments and most agencies being available on SMS services, mobile governance is here and now.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Government offices deal with workflows that are starkly different from transactional workflows that need to be automated in most organizations. Most of the decision-making in government offices are highly collaborative and depend on communication between different departments. The\u00a0<a href=\"https:\/\/newgensoft.com\/resources\/\" target=\"_blank\" rel=\"noreferrer noopener\">need for an efficient and adaptive platform<\/a>\u00a0hence cannot be overlooked.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If there is one thing that has kept government bodies and offices comfortably stuck to their reputation for moving at a snail\u2019s pace, it is the lack of automation. The push behind making Governance TECH-SAVVY As time went by and the population went up, there was a massive surge in the volume of documents government [&hellip;]<\/p>\n","protected":false},"author":26,"featured_media":2143524112,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[6,3],"resources-topic":[],"resources-group":[],"class_list":["post-2143524111","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-bpm","tag-ecm"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Automation is the survival kit government offices are counting on - Newgen Resources (DX++)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newgensoft.com\/resources\/blog\/automation-is-the-survival-kit-government-offices-are-counting-on\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automation is the survival kit government offices are counting on - Newgen Resources (DX++)\" \/>\n<meta property=\"og:description\" content=\"If there is one thing that has kept government bodies and offices comfortably stuck to their reputation for moving at a snail\u2019s pace, it is the lack of automation. The push behind making Governance TECH-SAVVY As time went by and the population went up, there was a massive surge in the volume of documents government [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/newgensoft.com\/resources\/blog\/automation-is-the-survival-kit-government-offices-are-counting-on\/\" \/>\n<meta property=\"og:site_name\" content=\"Newgen Resources (DX++)\" \/>\n<meta property=\"article:published_time\" content=\"2018-01-18T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-08T10:21:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/newgensoft.com\/resources\/wp-content\/uploads\/sites\/6\/2018\/01\/automation-governnment.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"853\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"newgensoftware\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"newgensoftware\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/newgensoft.com\\\/resources\\\/blog\\\/automation-is-the-survival-kit-government-offices-are-counting-on\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/newgensoft.com\\\/resources\\\/blog\\\/automation-is-the-survival-kit-government-offices-are-counting-on\\\/\"},\"author\":{\"name\":\"newgensoftware\",\"@id\":\"https:\\\/\\\/newgensoft.com\\\/resources\\\/#\\\/schema\\\/person\\\/c9c925c47d338b578415ab755331f564\"},\"headline\":\"Automation is the survival kit government offices are counting on\",\"datePublished\":\"2018-01-18T00:00:00+00:00\",\"dateModified\":\"2026-07-08T10:21:12+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/newgensoft.com\\\/resources\\\/blog\\\/automation-is-the-survival-kit-government-offices-are-counting-on\\\/\"},\"wordCount\":642,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/newgensoft.com\\\/resources\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/newgensoft.com\\\/resources\\\/blog\\\/automation-is-the-survival-kit-government-offices-are-counting-on\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/newgensoft.com\\\/resources\\\/wp-content\\\/uploads\\\/sites\\\/6\\\/2018\\\/01\\\/automation-governnment.jpg\",\"keywords\":[\"BPM\",\"ECM\"],\"articleSection\":[\"Blog\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/newgensoft.com\\\/resources\\\/blog\\\/automation-is-the-survival-kit-government-offices-are-counting-on\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/newgensoft.com\\\/resources\\\/blog\\\/automation-is-the-survival-kit-government-offices-are-counting-on\\\/\",\"url\":\"https:\\\/\\\/newgensoft.com\\\/resources\\\/blog\\\/automation-is-the-survival-kit-government-offices-are-counting-on\\\/\",\"name\":\"Automation is the survival kit government offices are counting on - 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