{"id":2143528801,"date":"2026-06-02T14:29:16","date_gmt":"2026-06-02T14:29:16","guid":{"rendered":"https:\/\/newgensoft-v2.wordpoets.com\/resources\/?post_type=podcast&#038;p=2143528801"},"modified":"2026-11-13T12:30:00","modified_gmt":"2026-11-13T07:00:00","slug":"podcast-reimagining-customer-insurance-journeys-with-ai-part-2","status":"publish","type":"podcast","link":"https:\/\/newgensoft.com\/resources\/podcast-reimagining-customer-insurance-journeys-with-ai-part-2\/","title":{"rendered":"Reimagining Customer Insurance Journeys with AI (Part 2)"},"content":{"rendered":"<style>.speaker_group.section-padding{padding-top:60px;padding-bottom:60px}.speaker_group .title{color:#05010D;font-size:22px;font-style:normal;font-weight:500;line-height:135%;letter-spacing:0;margin-bottom:24px}.speaker_group .content_wrapper{margin-bottom:30px}.speaker_group .speaker_picture{border-radius:50%;margin-bottom:12px;aspect-ratio:1;object-fit:cover}.speaker_group .speaker_name{font-size:16px;line-height:24px;color:#1e1e1e;margin-bottom:4px}.speaker_group .speaker_job_title{font-size:14px;line-height:20px}.speaker_group .speaker_company{font-size:14px;line-height:20px}@media (max-width:768px){.speaker_group.section-padding{padding-top:40px;padding-bottom:40px}.speaker_group .speaker_job_title{font-size:13px}.speaker_group .speaker_company{font-size:13px}}@media (max-width:576px){.speaker_group.section-padding{padding-top:20px;padding-bottom:20px}}.speaker_group .card_outer{border-left:1px solid #E5E4E3;margin-bottom:20px}@media screen and (max-width:992px){.speaker_group .card_outer{margin-bottom:20px}}@media screen and (max-width:768px){.speaker_group .card_outer{text-align:center}}.speaker_group .card_outer:first-child{border-left:none}@media screen and (max-width:768px){.speaker_group .card_outer:nth-child(3){border-left:none}}@media screen and (min-width:768px){.speaker_group .card_outer:nth-child(4){border-left:none}}<\/style>\n\t<section class=\"speaker_group uiblock section-padding\"> \n      <div class=\"\">\n        \n        <div class=\"is-flex\">\n            <div class=\"col-12 col-md-12 col-lg-12\">\n            \t<p class=\"font-bold title\">Meet Our Speakers<\/p>\n              \n              <div class=\"is-flex flex-wrap\">\n                    <div class=\"col-6 col-md-6 col-lg-4 card_outer\">\n                      \t\t<img decoding=\"async\" src=\"https:\/\/newgensoft.com\/resources\/wp-content\/uploads\/sites\/6\/2026\/06\/Runki.jpg\" alt=\"Runki Goswami\" title=\"\" class=\"img-responsive speaker_picture\" width=\"80\" height=\"80\" loading=\"lazy\"\/>\n                          <h3 class=\"font-medium speaker_name\">Runki Goswami<\/h3>\n                          <p class=\"no-margin-bottom speaker_job_title\">Chief Marketing Officer<\/p>\n                          <p class=\"no-margin-bottom speaker_company\">Newgen Software<\/p>\n                      <\/div><div class=\"col-6 col-md-6 col-lg-4 card_outer\">\n                      \t\t<img decoding=\"async\" src=\"https:\/\/newgensoft.com\/resources\/wp-content\/uploads\/sites\/6\/2026\/06\/Rohit_-forrester.jpg\" alt=\"Rohit Makhijani\" title=\"\" class=\"img-responsive speaker_picture\" width=\"80\" height=\"80\" loading=\"lazy\"\/>\n                          <h3 class=\"font-medium speaker_name\">Rohit Makhijani<\/h3>\n                          <p class=\"no-margin-bottom speaker_job_title\">Principal Analyst<\/p>\n                          <p class=\"no-margin-bottom speaker_company\">Forrester<\/p>\n                      <\/div><div class=\"col-6 col-md-6 col-lg-4 card_outer\">\n                      \t\t<img decoding=\"async\" src=\"https:\/\/newgensoft.com\/resources\/wp-content\/uploads\/sites\/6\/2026\/06\/Anurag-1.jpeg\" alt=\"Anurag\" title=\"\" class=\"img-responsive speaker_picture\" width=\"80\" height=\"80\" loading=\"lazy\"\/>\n                          <h3 class=\"font-medium speaker_name\">Anurag Shah<\/h3>\n                          <p class=\"no-margin-bottom speaker_job_title\">Head of Product and Solutions<\/p>\n                          <p class=\"no-margin-bottom speaker_company\">Newgen Software<\/p>\n                      <\/div>\n                <\/div>\n            <\/div>\n        <\/div>  \n      <\/div>\n    <\/section>\n\n\n<p class=\"wp-block-paragraph\">Insurers face rising claims, complex regulations, and customers who expect instant, empathetic service. Yet, most AI investments remain stuck in pilots\u2014delivering promise, not performance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this second part of Newgen TV\u2019s podcast episode, Anurag Shah (Head of Product and Solutions, Newgen Software) and guest speaker, Rohit Makhijani (Principal Analyst of Forrester) explore what it takes to move AI from experimentation to execution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The discussion was moderated by Runki Goswami, Chief Marketing Officer, Newgen Software.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Featured Insights from the Discussion:<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI works best when designed around journeys, not functions<\/li>\n\n\n\n<li>Why AI initiatives fail when they\u2019re layered onto legacy processes<\/li>\n\n\n\n<li>How agentic AI supports humans with real-time insights and recommendations<\/li>\n\n\n\n<li>The business impact of disconnected experiences on customers and agents<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Key Takeaways for Insurance Leaders:<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Stop chasing AI use cases\u2014start with business problems<\/li>\n\n\n\n<li>Align AI initiatives to measurable outcomes like expense and loss ratios<\/li>\n\n\n\n<li>Break down silos across claims, underwriting, and servicing<\/li>\n\n\n\n<li>Build regulator confidence through transparency and audit trails<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Insurers face rising claims, complex regulations, and customers who expect instant, empathetic service. Yet, most AI investments remain stuck in pilots\u2014delivering promise, not performance. In this second part of Newgen TV\u2019s podcast episode, Anurag Shah (Head of Product and Solutions, Newgen Software) and guest speaker, Rohit Makhijani (Principal Analyst of Forrester) explore what it takes [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":2143528807,"template":"","resources-topic":[168,122],"resources-group":[410,129],"class_list":["post-2143528801","podcast","type-podcast","status-publish","has-post-thumbnail","hentry","resources-topic-customer-insurance-journeys","resources-topic-insurance","resources-group-analyst-podcasts","resources-group-newgen-tv"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reimagining Customer Insurance Journeys with AI (Part 2) - Newgen Resources (DX++)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newgensoft.com\/resources\/podcast-reimagining-customer-insurance-journeys-with-ai-part-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reimagining Customer Insurance Journeys with AI (Part 2) - Newgen Resources (DX++)\" \/>\n<meta property=\"og:description\" content=\"Insurers face rising claims, complex regulations, and customers who expect instant, empathetic service. 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