{"id":2143528792,"date":"2026-06-02T14:18:48","date_gmt":"2026-06-02T14:18:48","guid":{"rendered":"https:\/\/newgensoft-v2.wordpoets.com\/resources\/?post_type=podcast&#038;p=2143528792"},"modified":"2026-11-13T12:30:06","modified_gmt":"2026-11-13T07:00:06","slug":"podcast-reimagining-customer-insurance-journeys-with-ai-part-1","status":"publish","type":"podcast","link":"https:\/\/newgensoft.com\/resources\/podcast-reimagining-customer-insurance-journeys-with-ai-part-1\/","title":{"rendered":"Reimagining Customer Insurance Journeys with AI-Part 1"},"content":{"rendered":"<style>.speaker_group.section-padding{padding-top:60px;padding-bottom:60px}.speaker_group .title{color:#05010D;font-size:22px;font-style:normal;font-weight:500;line-height:135%;letter-spacing:0;margin-bottom:24px}.speaker_group .content_wrapper{margin-bottom:30px}.speaker_group .speaker_picture{border-radius:50%;margin-bottom:12px;aspect-ratio:1;object-fit:cover}.speaker_group .speaker_name{font-size:16px;line-height:24px;color:#1e1e1e;margin-bottom:4px}.speaker_group .speaker_job_title{font-size:14px;line-height:20px}.speaker_group .speaker_company{font-size:14px;line-height:20px}@media (max-width:768px){.speaker_group.section-padding{padding-top:40px;padding-bottom:40px}.speaker_group .speaker_job_title{font-size:13px}.speaker_group .speaker_company{font-size:13px}}@media (max-width:576px){.speaker_group.section-padding{padding-top:20px;padding-bottom:20px}}.speaker_group .card_outer{border-left:1px solid #E5E4E3;margin-bottom:20px}@media screen and (max-width:992px){.speaker_group .card_outer{margin-bottom:20px}}@media screen and (max-width:768px){.speaker_group .card_outer{text-align:center}}.speaker_group .card_outer:first-child{border-left:none}@media screen and (max-width:768px){.speaker_group .card_outer:nth-child(3){border-left:none}}@media screen and (min-width:768px){.speaker_group .card_outer:nth-child(4){border-left:none}}<\/style>\n\t<section class=\"speaker_group uiblock section-padding\"> \n      <div class=\"\">\n        \n        <div class=\"is-flex\">\n            <div class=\"col-12 col-md-12 col-lg-12\">\n            \t<p class=\"font-bold title\">Meet Our Speakers<\/p>\n              \n              <div class=\"is-flex flex-wrap\">\n                    <div class=\"col-6 col-md-6 col-lg-4 card_outer\">\n                      \t\t<img decoding=\"async\" src=\"https:\/\/newgensoft.com\/resources\/wp-content\/uploads\/sites\/6\/2026\/06\/Runki.jpg\" alt=\"Runki Goswami\" title=\"\" class=\"img-responsive speaker_picture\" width=\"80\" height=\"80\" loading=\"lazy\"\/>\n                          <h3 class=\"font-medium speaker_name\">Runki Goswami<\/h3>\n                          <p class=\"no-margin-bottom speaker_job_title\">Chief Marketing Officer<\/p>\n                          <p class=\"no-margin-bottom speaker_company\">Newgen Software<\/p>\n                      <\/div><div class=\"col-6 col-md-6 col-lg-4 card_outer\">\n                      \t\t<img decoding=\"async\" src=\"https:\/\/newgensoft.com\/resources\/wp-content\/uploads\/sites\/6\/2026\/06\/Rohit_-forrester.jpg\" alt=\"Rohit Makhijani\" title=\"\" class=\"img-responsive speaker_picture\" width=\"80\" height=\"80\" loading=\"lazy\"\/>\n                          <h3 class=\"font-medium speaker_name\">Rohit Makhijani<\/h3>\n                          <p class=\"no-margin-bottom speaker_job_title\">Principal Analyst<\/p>\n                          <p class=\"no-margin-bottom speaker_company\">Forrester<\/p>\n                      <\/div><div class=\"col-6 col-md-6 col-lg-4 card_outer\">\n                      \t\t<img decoding=\"async\" src=\"https:\/\/newgensoft.com\/resources\/wp-content\/uploads\/sites\/6\/2026\/06\/Anurag-1.jpeg\" alt=\"Anurag\" title=\"\" class=\"img-responsive speaker_picture\" width=\"80\" height=\"80\" loading=\"lazy\"\/>\n                          <h3 class=\"font-medium speaker_name\">Anurag Shah<\/h3>\n                          <p class=\"no-margin-bottom speaker_job_title\">Head of Product and Solutions<\/p>\n                          <p class=\"no-margin-bottom speaker_company\">Newgen Software<\/p>\n                      <\/div><div class=\"col-6 col-md-6 col-lg-4 card_outer\">\n                      \t\t<img decoding=\"async\" src=\"https:\/\/newgensoft.com\/resources\/wp-content\/uploads\/sites\/6\/2026\/06\/Shantanu-Tewari.jpg\" alt=\"Shantanu Tewari\" title=\"\" class=\"img-responsive speaker_picture\" width=\"80\" height=\"80\" loading=\"lazy\"\/>\n                          <h3 class=\"font-medium speaker_name\">Shantanu Tewari (Special Appearance)<\/h3>\n                          <p class=\"no-margin-bottom speaker_job_title\">Head of Insurance CoE<\/p>\n                          <p class=\"no-margin-bottom speaker_company\">Newgen Software<\/p>\n                      <\/div>\n                <\/div>\n            <\/div>\n        <\/div>  \n      <\/div>\n    <\/section>\n\n\n<p class=\"wp-block-paragraph\">Insurance is at an inflection point. Climate volatility, rising claims, regulatory scrutiny, and increasingly impatient customers are exposing the limits of legacy systems and siloed AI pilots.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this new episode of Newgen TV, Anurag Shah (Head of Product and Solutions, Newgen Software) and guest speaker, Rohit Makhijani (Principal Analyst of Forrester) dive deep into why AI in insurance often remains disconnected. The industry leaders come together to explore how insurers can move beyond experimentation and redesign customer journeys using agentic AI.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The insightful discussion was moderated by Runki Goswami, Chief Marketing Officer, Newgen Software.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Key Takeaways:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Why AI pilots fail\u2014and how orchestration changes everything<\/li>\n\n\n\n<li>The hidden cost of fragmented journeys on customers, agents, and growth<\/li>\n\n\n\n<li>How agentic AI augments human judgment instead of replacing it<\/li>\n\n\n\n<li>Why explainability, auditability, and governance are non-negotiable<\/li>\n\n\n\n<li>How insurers can link AI initiatives directly to loss ratios and expense ratios<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Watch the full conversation to know how AI moves from automation to transformation.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Insurance is at an inflection point. Climate volatility, rising claims, regulatory scrutiny, and increasingly impatient customers are exposing the limits of legacy systems and siloed AI pilots. In this new episode of Newgen TV, Anurag Shah (Head of Product and Solutions, Newgen Software) and guest speaker, Rohit Makhijani (Principal Analyst of Forrester) dive deep into [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":2143528799,"template":"","resources-topic":[168,122],"resources-group":[410,129],"class_list":["post-2143528792","podcast","type-podcast","status-publish","has-post-thumbnail","hentry","resources-topic-customer-insurance-journeys","resources-topic-insurance","resources-group-analyst-podcasts","resources-group-newgen-tv"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reimagining Customer Insurance Journeys with AI-Part 1 - Newgen Resources (DX++)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newgensoft.com\/resources\/podcast-reimagining-customer-insurance-journeys-with-ai-part-1\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reimagining Customer Insurance Journeys with AI-Part 1 - Newgen Resources (DX++)\" \/>\n<meta property=\"og:description\" content=\"Insurance is at an inflection point. Climate volatility, rising claims, regulatory scrutiny, and increasingly impatient customers are exposing the limits of legacy systems and siloed AI pilots. 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