{"id":2143532113,"date":"2026-08-19T17:46:15","date_gmt":"2026-08-19T12:16:15","guid":{"rendered":"https:\/\/newgensoft.com\/resources\/"},"modified":"2026-08-19T17:46:17","modified_gmt":"2026-08-19T12:16:17","slug":"case-study-how-a-global-insurer-modernized-claims-underwriting-and-policy-servicing-with-newgenone","status":"publish","type":"case-study","link":"https:\/\/newgensoft.com\/resources\/case-study-how-a-global-insurer-modernized-claims-underwriting-and-policy-servicing-with-newgenone\/","title":{"rendered":"Case Study: How a Global Insurer Modernized Claims, Underwriting, and Policy Servicing with NewgenONE"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">A leading global insurer was facing all three\u2014and needed a smarter way to scale operations while improving speed, accuracy, and customer experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Insurance Operations Held Back by Legacy Complexity<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Rigid legacy technology<\/strong> limited team productivity and slowed response times<\/li>\n\n\n\n<li><strong>Manual workflows<\/strong> extended turnaround times and delayed claims decisions<\/li>\n\n\n\n<li><strong>Fragmented processes<\/strong> across regions increased operational costs<\/li>\n\n\n\n<li><strong>Paper-based documentation<\/strong> created delays, errors, and compliance risks<\/li>\n\n\n\n<li><strong>Inconsistent decision-making<\/strong> resulted from limited automation and subjective assessments<\/li>\n\n\n\n<li><strong>Skilled resources<\/strong> were tied up in repetitive administrative activities<\/li>\n\n\n\n<li><strong>Limited operational visibility<\/strong> made it difficult to identify bottlenecks before SLAs were breached<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>How NewgenONE Helped<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With <strong>NewgenONE<\/strong>, the insurer brought claims, underwriting, and policy servicing onto a unified digital platform, combining intelligent automation, decisioning, content, and real-time visibility.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The Impact?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>50%<\/strong> increase in productivity<\/li>\n\n\n\n<li><strong>70%<\/strong> of decisions automated<\/li>\n\n\n\n<li><strong>20%<\/strong> of claims processed straight-through<\/li>\n\n\n\n<li><strong>30%<\/strong> increase in claims completed within SLAs<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Discover how the insurer built an end-to-end digital backbone for insurance operations\u2014and transformed the way work gets done.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A leading global insurer was facing all three\u2014and needed a smarter way to scale operations while improving speed, accuracy, and customer experience. Insurance Operations Held Back by Legacy Complexity How NewgenONE Helped With NewgenONE, the insurer brought claims, underwriting, and policy servicing onto a unified digital platform, combining intelligent automation, decisioning, content, and real-time visibility. [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":2143532114,"template":"","resources-topic":[],"resources-group":[],"class_list":["post-2143532113","case-study","type-case-study","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Case Study: How a Global Insurer Modernized Claims, Underwriting, and Policy Servicing with NewgenONE - Newgen Resources (DX++)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newgensoft.com\/resources\/case-study-how-a-global-insurer-modernized-claims-underwriting-and-policy-servicing-with-newgenone\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Case Study: How a Global Insurer Modernized Claims, Underwriting, and Policy Servicing with NewgenONE - Newgen Resources (DX++)\" \/>\n<meta property=\"og:description\" content=\"A leading global insurer was facing all three\u2014and needed a smarter way to scale operations while improving speed, accuracy, and customer experience. 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