{"id":2143532032,"date":"2026-08-12T17:07:45","date_gmt":"2026-08-12T11:37:45","guid":{"rendered":"https:\/\/newgensoft.com\/resources\/case-study-modernizing-policy-administration-life-health-insurer\/"},"modified":"2026-08-17T11:56:10","modified_gmt":"2026-08-17T06:26:10","slug":"case-study-modernizing-policy-administration-life-health-insurer","status":"publish","type":"case-study","link":"https:\/\/newgensoft.com\/resources\/case-study-modernizing-policy-administration-life-health-insurer\/","title":{"rendered":"How a Global Life &amp; Health Insurer Modernized Its Policy Administration System with Newgen"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">A leading global life and health insurer modernized its policy administration core to address rising operational complexity across new business, policy issuance, and claims.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As policy volumes increased, manual policy administration processes, spreadsheet-driven calculations, and fragmented systems began slowing operations and limiting scalability.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By modernizing its legacy policy administration environment, the insurer established a centralized foundation to streamline policy lifecycle operations, improve visibility, and strengthen control.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>The Business Challenges<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manual policy administration workflows slowing policy issuance and claims processing<\/li>\n\n\n\n<li>Spreadsheet-based premium calculations limiting control and auditability<\/li>\n\n\n\n<li>Disconnected systems reducing visibility across policy, billing, and claims<\/li>\n\n\n\n<li>Reactive SLA monitoring impacting operational performance<\/li>\n\n\n\n<li>Rising cost per policy and per claim with increasing volumes<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>What Changed with Core Modernization<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Centralized policy administration core across new business, servicing, billing, and claims<\/li>\n\n\n\n<li>Rule-driven premium calculations and underwriting support<\/li>\n\n\n\n<li>Straight-through processing for standard risk profiles<\/li>\n\n\n\n<li>Real-time SLA visibility and performance monitoring<\/li>\n\n\n\n<li>Integrated billing and reconciliation across the policy lifecycle<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>The Business Impact<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The transformation delivered measurable improvements across policy issuance, claims processing, and operational efficiency, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Significant reduction in policy issuance timelines<\/li>\n\n\n\n<li>Faster claims processing and improved first-time resolution<\/li>\n\n\n\n<li>Increased straight-through processing<\/li>\n\n\n\n<li>Improved SLA compliance and operational visibility<\/li>\n\n\n\n<li>Reduction in cost per policy and per claim<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Explore the Full Transformation<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Discover how modernizing the policy administration core helped this global insurer accelerate policy issuance, streamline claims, and improve operational efficiency at scale.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A leading global life and health insurer modernized its policy administration core to address rising operational complexity across new business, policy issuance, and claims. As policy volumes increased, manual policy administration processes, spreadsheet-driven calculations, and fragmented systems began slowing operations and limiting scalability. By modernizing its legacy policy administration environment, the insurer established a centralized [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":0,"template":"","resources-topic":[336],"resources-group":[],"class_list":["post-2143532032","case-study","type-case-study","status-publish","hentry","resources-topic-policy-administration-system"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Case Study: Global Life &amp; Health Insurer Modernizes Its Policy Administration System - Newgen Resources (DX++)<\/title>\n<meta name=\"description\" content=\"Explore how modernizing legacy policy administration enabled faster issuance, higher straight-through processing, &amp; lower cost per policy and claim.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newgensoft.com\/resources\/case-study-modernizing-policy-administration-life-health-insurer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Case Study: Global Life &amp; 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