{"id":2143529788,"date":"2026-06-10T07:04:32","date_gmt":"2026-06-10T07:04:32","guid":{"rendered":"https:\/\/newgensoft-v2.wordpoets.com\/resources\/"},"modified":"2026-06-10T07:07:47","modified_gmt":"2026-06-10T07:07:47","slug":"case-study-automating-collections-process-leading-philippines-bank","status":"publish","type":"case-study","link":"https:\/\/newgensoft.com\/resources\/case-study-automating-collections-process-leading-philippines-bank\/","title":{"rendered":"Automating the Collections Process for a Leading Philippines Bank"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Customer Overview<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The customer is one of the largest privately-owned banks in the Philippines. Offering an extensive range of commercial banking activities, it sought a solution to transform its collections management process and improve the user experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Key Challenges<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manual approvals lacked proper checks and increased compliance risk<\/li>\n\n\n\n<li>Teams could not track collector activities, including recovery and legal processes<\/li>\n\n\n\n<li>Disconnected systems delayed status updates and workflow tracking<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Newgen\u2019s Approach<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The customer selected <a href=\"https:\/\/newgensoft.com\/solutions\/industries\/financial-institutions\/retail-banking\/collections-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">Newgen\u2019s Smart Collection Solution<\/a>, built on the <a href=\"https:\/\/newgensoft.com\/platform\/business-process-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">Intelligent Business Process Management suite<\/a>. The solution streamlined collections through automated workflows, intelligent case allocation, and integrated communication tools, enabling efficient tracking and risk management.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Implementation Impact<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Loan portfolio download time reduced from <strong>30 mins<\/strong> to <strong>5 mins<\/strong>.<\/li>\n\n\n\n<li>Account validation time dropped from <strong>120 mins<\/strong> to <strong>30 mins<\/strong><\/li>\n\n\n\n<li>External collection management time was cut from <strong>5 hours<\/strong> to <strong>1.25 hours<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Download the complete case study to discover the full impact of the bank\u2019s collections management transformation<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer Overview The customer is one of the largest privately-owned banks in the Philippines. Offering an extensive range of commercial banking activities, it sought a solution to transform its collections management process and improve the user experience. Key Challenges Newgen\u2019s Approach The customer selected Newgen\u2019s Smart Collection Solution, built on the Intelligent Business Process Management [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":2143523730,"template":"","resources-topic":[86,306],"resources-group":[],"class_list":["post-2143529788","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","resources-topic-banking","resources-topic-collections-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Automating the Collections Process for a Leading Philippines Bank - Newgen Resources (DX++)<\/title>\n<meta name=\"description\" content=\"Read the complete case study to understand the business benefits achieved by the client by using the functionalities offered by our Smart Collection Solution.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newgensoft.com\/resources\/case-study-automating-collections-process-leading-philippines-bank\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Automating the Collections Process for a Leading Philippines Bank - 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