{"id":2143529779,"date":"2026-06-10T07:01:33","date_gmt":"2026-06-10T07:01:33","guid":{"rendered":"https:\/\/newgensoft-v2.wordpoets.com\/resources\/"},"modified":"2026-06-10T07:01:34","modified_gmt":"2026-06-10T07:01:34","slug":"case-study-one-of-the-largest-commercial-banks-in-vietnam-automates-account-opening-and-lending-processes-with-newgen","status":"publish","type":"case-study","link":"https:\/\/newgensoft.com\/resources\/case-study-one-of-the-largest-commercial-banks-in-vietnam-automates-account-opening-and-lending-processes-with-newgen\/","title":{"rendered":"Case Study: One of the Largest Commercial Banks in Vietnam Automates Account Opening and Lending Processes with Newgen"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">Background<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The client is a leading bank in Vietnam with nearly 30 years of experience. The bank offers various&nbsp;products and services, including deposits, loan portfolios, internet and mobile banking, and&nbsp;e-commerce services. The bank was looking for a solution for streamlining its account opening,&nbsp;maintenance, and lending processes.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Key Challenges Faced by the Bank<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manual data entry<\/li>\n\n\n\n<li>Absence of a centralized repository for storing and managing documents<\/li>\n\n\n\n<li>Disconnected systems within the current IT landscape<\/li>\n\n\n\n<li>Legacy systems for report generation and managing emails<\/li>\n\n\n\n<li>Low visibility across processes<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Automating Account Opening and Lending Processes<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Using Newgen\u2019s solutions for customer onboarding, account opening (retail, small and medium enterprises, and current account) and maintenance, and lending process automation, the bank eradicated manual operations, reduced turnaround time, and enabled end-to-end customer journeys.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Business Benefits Unlocked<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reduced instances of lost, misfiled cases<\/li>\n\n\n\n<li>Easy, enterprise-wide access to information<\/li>\n\n\n\n<li>Faster data capture<\/li>\n\n\n\n<li>Easy monitoring of various loan products, and more<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Background The client is a leading bank in Vietnam with nearly 30 years of experience. The bank offers various&nbsp;products and services, including deposits, loan portfolios, internet and mobile banking, and&nbsp;e-commerce services. The bank was looking for a solution for streamlining its account opening,&nbsp;maintenance, and lending processes. Key Challenges Faced by the Bank Automating Account Opening [&hellip;]<\/p>\n","protected":false},"author":24,"featured_media":2143529783,"template":"","resources-topic":[86,324,151,172,290],"resources-group":[],"class_list":["post-2143529779","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","resources-topic-banking","resources-topic-digital-account-opening","resources-topic-lending","resources-topic-loan-origination","resources-topic-online-account-opening"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Vietnam&#039;s Top Bank Automates Account Opening &amp; Lending - Newgen Resources (DX++)<\/title>\n<meta name=\"description\" content=\"Discover how Newgen transforms account opening and lending at Vietnam&#039;s top bank, boosting efficiency and customer satisfaction.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newgensoft.com\/resources\/case-study-one-of-the-largest-commercial-banks-in-vietnam-automates-account-opening-and-lending-processes-with-newgen\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vietnam&#039;s Top Bank Automates Account Opening &amp; Lending - 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