{"id":2143529772,"date":"2026-06-10T07:02:20","date_gmt":"2026-06-10T07:02:20","guid":{"rendered":"https:\/\/newgensoft-v2.wordpoets.com\/resources\/"},"modified":"2026-06-10T07:02:21","modified_gmt":"2026-06-10T07:02:21","slug":"case-study-newgen-accelerates-claims-process-for-a-global-health-insurer","status":"publish","type":"case-study","link":"https:\/\/newgensoft.com\/resources\/case-study-newgen-accelerates-claims-process-for-a-global-health-insurer\/","title":{"rendered":"Newgen Accelerates Claims Process for a Global Health Insurer"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">A leading health insurer partnered with Newgen to overhaul its manual, document-heavy claims operations and shift to an AI-first, transparent claims ecosystem. The goal was clear\u2014to accelerate settlements, minimize human effort, and provide real-time visibility across the claim lifecycle, aligning with the broader identity of the company as a trusted healthcare partner.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The insurer faced challenges such as manual segregation of multi-claim PDFs and physical files, limited automation, data errors, and complex benefit structures that slowed accurate computation. An AI-driven claims system emerged as the perfect solution.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>How Newgen Delivered Efficiency<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI-led classification of claim documents<\/li>\n\n\n\n<li>Bulk claim uploads enabled high-volume processing<\/li>\n\n\n\n<li>Automated adjudication using policy rules and benefit limits<\/li>\n\n\n\n<li>Real-time dashboards for end-to-end claim visibility<\/li>\n\n\n\n<li>Automated processing for payouts and reconciliation<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Business Impact<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>83% faster claim processing<\/li>\n\n\n\n<li>Turnaround time reduced from 33 to 18 minutes<\/li>\n\n\n\n<li>Straight-through processing of 75% claims<\/li>\n\n\n\n<li>100% accurate document classification<\/li>\n\n\n\n<li>Over 80% reduction in manual data entry<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Learn how Newgen built a scalable, AI-driven claims platform to deliver speed, transparency, and precision for this leading <a href=\"\/solutions\/industries\/insurance\/health-insurance\/\" target=\"_blank\" rel=\"noreferrer noopener\">health insurance<\/a> provider.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A leading health insurer partnered with Newgen to overhaul its manual, document-heavy claims operations and shift to an AI-first, transparent claims ecosystem. The goal was clear\u2014to accelerate settlements, minimize human effort, and provide real-time visibility across the claim lifecycle, aligning with the broader identity of the company as a trusted healthcare partner. The insurer faced [&hellip;]<\/p>\n","protected":false},"author":23,"featured_media":2143529784,"template":"","resources-topic":[283,332,122],"resources-group":[],"class_list":["post-2143529772","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","resources-topic-claims-automation","resources-topic-health-insurance","resources-topic-insurance"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Newgen Accelerates Claims Process for a Global Health Insurer - Newgen Resources (DX++)<\/title>\n<meta name=\"description\" content=\"Learn how AI helped a global health insurer accelerate claims processing while improving accuracy and transparency.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newgensoft.com\/resources\/case-study-newgen-accelerates-claims-process-for-a-global-health-insurer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Newgen Accelerates Claims Process for a Global Health Insurer - 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