{"id":2143529750,"date":"2026-06-10T06:43:34","date_gmt":"2026-06-10T06:43:34","guid":{"rendered":"https:\/\/newgensoft-v2.wordpoets.com\/resources\/"},"modified":"2026-06-10T07:33:18","modified_gmt":"2026-06-10T07:33:18","slug":"case-study-philippine-bank-automates-customer-certificates-communications-with-newgen","status":"publish","type":"case-study","link":"https:\/\/newgensoft.com\/resources\/case-study-philippine-bank-automates-customer-certificates-communications-with-newgen\/","title":{"rendered":"Case Study: One of the Largest Philippine Banks Automates Customer Certificates and Communications with Newgen"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The customer is a bank in the Philippines, serving millions of customers across retail and commercial banking. It sought a solution that would enable it to replace the manual creation of deposit-related certificates. With document volumes reaching nearly 1 million per year, the process had become slow, error-prone, and increasingly difficult to scale. Newgen stepped in with a suite of configurable platforms.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How Newgen Helped<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The bank implemented the NewgenONE <a href=\"\/platform\/omnichannel-customer-engagement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Omnichannel Customer Engagement<\/a> platform, which automated the certificate generation process and integrated seamlessly with Microsoft Dynamics 365 for real-time data flow and faster customer communication. The NewgenONE <a href=\"\/platform\/content-services-platform\/\" target=\"_blank\" rel=\"noreferrer noopener\">Contextual Content Services platform<\/a> strengthened the platform, ensuring secure document storage, easy retrieval, archival, audit readiness, and centralized control.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Key Business Benefits<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>90% automation of certificate generation<\/li>\n\n\n\n<li>99% faster processing of certificates<\/li>\n\n\n\n<li>Seamless processing of up to 1 million certificates every year<\/li>\n\n\n\n<li>Consistent branding across CRM, email, and mobile channels<\/li>\n\n\n\n<li>Zero IT dependency for template changes<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Download the complete case study to explore how Newgen helped accelerate the bank&#8217;s certificate generation and customer communication process.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Overview The customer is a bank in the Philippines, serving millions of customers across retail and commercial banking. It sought a solution that would enable it to replace the manual creation of deposit-related certificates. With document volumes reaching nearly 1 million per year, the process had become slow, error-prone, and increasingly difficult to scale. Newgen [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":2143524602,"template":"","resources-topic":[116,115,316],"resources-group":[],"class_list":["post-2143529750","case-study","type-case-study","status-publish","has-post-thumbnail","hentry","resources-topic-ccm","resources-topic-customer-communication-management","resources-topic-philippine-bank"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Case Study: One of the Largest Philippine Banks Automates Customer Certificates and Communications with Newgen - Newgen Resources (DX++)<\/title>\n<meta name=\"description\" content=\"One of the Largest Philippine Banks Automates Customer Certificates and Communications with Newgen\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newgensoft.com\/resources\/case-study-philippine-bank-automates-customer-certificates-communications-with-newgen\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Case Study: One of the Largest Philippine Banks Automates Customer Certificates and Communications with Newgen - 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