Digital Process Automation
Your key to digital transformation
VP, Principal Analyst
Forrester Research Inc
Subject Matter Expert
Enterprises struggle to digitally transform themselves, especially when it comes to improving customer experience. One of the primary reasons is because they fail to automate the key operational processes that underpin the customer journey.
Stakeholders in your organizations need to shift their focus from enabling digital channels to streamlining and improving the customer journey.
Watch this webinar, featuring guest speaker Rob Koplowitz, Forrester Research Inc and Tim Kreiner, Newgen Software to learn:
- Why digital transformation initiatives should begin by mapping out each step of the customer journey
- How to align content, processes, and communication for a superior customer experience
- Why Digital Process Automation (DPA) is a key to digital transformation
- How organizations from different industries have successfully adopted digital process automation