Customer Communication for the Millennials – From Paperless to Digital & Beyond
CRAIG LE CLAIR
VP, Principal Analyst
Forrester Research Inc
Subject Matter Expert
The current online buying behavior of customers is forcing organizations to look beyond their labor-intensive communication systems and adopt the next-generation technology. Customers demand responsive and contextual communications and they also expect the same level of experience irrespective of the communication channels.
The Banking industry is characteristically information-intensive and customer interactions are critical. Therefore it becomes imperative that the right technology and communication tools are applied to automate processes and extract higher returns from the customer engagement process.
View this webinar recording featuring Newgen Software and Craig Le Clair, Vice President & Principal Analyst at Forrester Research Inc. in this Webinar to know more about Customer Communication Management suite that can be used to create, personalize, and deliver consistent communications across multiple channels. It can be used for creation and multi-channel delivery of batch, interactive, and on-demand communications. This helps businesses enhance customer experience, and drive unprecedented enterprise growth.
Also, Varun Goswami, Subject Matter Expert from Newgen will showcase how the right technology can enable your organization to deliver smart communication on demand.
- What the millennials are expecting from financial institutions
- Shift in trends in customer communication management
- Where does customer communication fit in digital transformation strategy
- Recommendations and Best Practice