Adapting to the New Normal with Enterprise Service Management (ESM)
Global Head - Consulting
Head COE ESM
Due to Covid-19 situation, with your employees working remotely, have you devised a plan to remain resilient and instill a sense of confidence in your customers, employees, partners, and suppliers that they are heard, and their problems will be resolved at the earliest? You need a robust system to be able to manage end-to-end service requests, such as queries, complaints, information, transactions, status updates, incidents, social media posts, recommendations, and others.
Adapting to the new normal through Enterprise Service Management Platform may be the need of the hour for connecting departments and reinventing workplaces for all enterprises.
Listen to the webinar recording, featuring Charles Betz, Principal Analyst – Forrester, Ritesh Varma, Global Consulting, Newgen Software, and Anurag Gupta, Head of the Centre of Excellence for ESM, Newgen Software as they will help you understand how you can deliver an omnichannel experience throughout your employees’ as well as customers’ journey, manage simple and complex processes, gain visibility and control across processes, and a lot more.
Agenda of the strategy-packed webinar:
- Forrester’s view on the key characteristics and future trends shaping the ESM landscape
- Importance of ESM during this global situation
- Newgen’s ESM platform for improving the experience of customers, employees, partners, and suppliers
- Real-world examples and the applicability of ESM