Act at the Speed of your Insurance Customers
Insurers have long moved at a slow and steady pace governed by the internal clock of the insurer renewal and all its moving parts.
But thanks to markedly changing competitive landscape, insurers are now finding themselves in a race against that clock, which is now owned and operated by the customer.
Watch Ellen Carney from Forrester Research and Anurag Shah from Newgen as they discuss how insurers can accelerate their operations and processes to deliver a superior experience to policyholders, claimants, partners, and agents.
- Why do insurers need to speed up their processes for superior customer experience
- How rigid legacy processes inherently limit insurers’ ability to respond to the needs of customers and agents
- Use cases