Digital records management is a focus area for the government agencies worldwide and choosing the right software is imperative. Watch Cheryl McKinnon, Principal Analyst, Forrester, in conversation with Arpan Bansal, COE Head – Government and Utilities, Newgen Software.

Cheryl talks about the points to be kept in mind while choosing software for digital records management. She also discusses that it is important to consider usability, metadata flexibility, and integration while selecting software that suits the broader needs of an organization.