Sarah’s Retail Banking Experience – A Customer Experience Story

The video discusses how retail banking can evolve to better satisfy customer expectations. It talks about an aggrieved millennial customer whose bank is unable to connect with her digitally. Watch this video to find out-

  • How Sarah’s Bank bridged the digital divide between Sarah and itself
  • How Sarah’s Bank disbursed her loan in 30 minutes
  • Which Secret Ingredient made getting a loan a ‘Cakewalk’ for Sarah
  • How Sarah transitioned from a Customer to an Advocate of her Bank