Newgen’s Role in Streamlining Account Opening for Members at Georgia’s Own Credit Union
In conversation with Stephanie Davis, Director of Member Relations at Georgia’s Own Credit Union
“We chose Newgen because of their ability to integrate to the different systems we wanted to use to make [account opening] a seamless experience for our members. Ease of use was one of the key initiatives our credit union was looking toward.
We went from a solution that roughly took about 15 minutes to open an account for our members, down to about five minutes. In addition to that, we increased efficiencies on the backend for our operations area by about 35%.”
Watch this video to learn how Newgen, with our robust digital account opening solution, helped Georgia’s Own Credit Union transform their member experience, ensure ease of use for internal and external users, and enable rapid account opening.