Video: Improving customer experience through Connected Banking by Jim Marous

Video

Improving customer experience through Connected Banking by Jim Marous


COVID-19 has drastically changed the way we work and has made digital transformation a top priority for financial institutions across the globe.

Hear from the banking stalwart Jim Marous as he dives deep into how financial institutions can deliver superior customer experience through connected banking. Discover the seven essential components required for successful digital transformation. Furthermore, learn how personalization, omnichannel engagement, speed, and simplicity can go a long way in enhancing your customers’ experiences.

Key takeaways:

  • How technology is changing the way we do banking
  • Essential components of digital transformation
  • Importance of speed and simplifying complex business processes
  • Personalizing end-to-end customer journey
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