Fidelity Bank Ghana Accelerates Digital Initiatives, Improves Productivity with Newgen

In conversation with Edward Opare-Donkor, Deputy Managing Director, Operations and Support Functions, Fidelity Bank Ghana

“Newgen’s business process management system underpins the bank’s centralization initiatives and we have seen significant improvement in key areas of our business. The bank-wide error rate has reduced from 30% to 3%. During the COVID-19 pandemic, the solution has provided us the opportunity to reach 50% more customers than we would have been able to reach without Newgen’s system,” says Edward Opare-Donkor, Fidelity Bank Ghana.

Watch this video to learn how Newgen is helping Fidelity Bank Ghana become a top-tier bank with its self-service solutions and enhance customer experience.