Appeals & Grievances Management Solution by Newgen Software
Recent regulatory reforms have led to increased enrollment for Medicare coverage and enhanced member rights, causing a steep rise in Complaints, Appeals & Grievances. Customized provider contracts that govern case specific SLAs require close scrutiny for accurate resolutions, making the process extremely cumbersome and time- consuming.
Healthcare payers have realized the importance of creating faster and more efficient Complaints, Appeals and Grievances management processes for improving customer satisfaction. Technology can act as an enabler by creating process flows that drive customer satisfaction, while improving productivity and reducing the overall cost of their services. Watch the video to understand how you can leverage our solution to handle the influx of complaints, appeals and grievances with ease.