Case Study

Handling Complex Processes with Newgen’s Legal Case Management Application


The Law Society of Singapore was established under the Legal Profession Act in 1967 to provide criminal legal assistance to those unable to afford a lawyer. In their mission to ensure accessible justice efficiently, they encountered several challenges, including manual and repetitive work, long processing times, monitoring and tracking of issues, no centralized data, bottlenecks in intradepartmental information flow, and approval issues, among others.The Law Society partnered with Newgen to enable automation and streamline the application process for CLAS.

Download this case study to gain insights into how The Law Society leveraged Newgen’s legal case management application to achieve:

  • A paperless work environment
  • Better visibility and control across processes
  • Reduced turnaround time
  • Better compliance
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