CASE STUDY
US Based Bank Automates Commercial, Small Business and Online Account Opening on a Single Unified Platform
About the Client
The bank has more than 100 years of experience in delivering premium account opening, commercial and small business lending services.
Key Challenges Faced by the Bank
The client was unable to offer a consistent customer experience across its account opening and commercial and small business lending processes. A key reason for this was the silos that existed between the client’s front and back end systems.
Major Outcomes of the Implementation
The client wanted to implement a single platform that could accommodate multiple processes. They used Newgen’s solutions to automate account opening, commercial and small business lending. Read this case study to know how Newgen was instrumental in automating the processes.
