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          • Platform overview - Case Study: US-Based Bank Automates Account Opening Processes on Newgen’s Platform

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          • Empowering digital transformation with digital automation platform - Case Study: US-Based Bank Automates Account Opening Processes on Newgen’s Platform
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          • 7 effective ways to go digital with bpm - Case Study: US-Based Bank Automates Account Opening Processes on Newgen’s Platform
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          • ESM overview - Case Study: US-Based Bank Automates Account Opening Processes on Newgen’s Platform

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          • Art and science of customer experience - Case Study: US-Based Bank Automates Account Opening Processes on Newgen’s Platform
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Case Study: US-Based Bank Automates Account Opening Processes on Newgen’s Platform

Case Study

US-Based Bank Automates Account Opening Processes on Newgen’s Platform


About the Client

Our client is an established, US-based bank with more than 100 years of experience in delivering premium account opening, commercial, and small business lending services.

Key Challenges Faced by the Bank

The client was unable to offer a consistent customer experience across its account opening and commercial and small business lending processes. Their processes were hampered by the many silos that existed between the client’s front and back end systems.

Major Outcomes of the Implementation

The client wanted to implement a single platform that could accommodate multiple processes. They used Newgen’s applications to automate their account opening, commercial, and small business lending processes. Download this case study to learn how Newgen was instrumental in automating and streamlining the bank’s end-to-end operations.

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Newgen

Newgen is a leading provider of low code digital automation platform. Globally, successful financial institutions, insurance, government, and shared services organizations rely on Newgen's industry-recognized products and applications - to manage their processes (BPM), content (ECM), and communications (CCM) - for connected operations. From customer onboarding to service requests, from loans and deposits to underwriting, and many more, Newgen's industry applications transform business-critical operations with agility. Newgen's cloud-based platform enables digital transformation initiatives for superior customer experience, optimized costs, and improved efficiencies.

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