US-Based Bank Automates Account Opening Processes on Newgen’s Platform

About the Client

Our client is an established, US-based bank with more than 100 years of experience in delivering premium account opening, commercial, and small business lending services.

Key Challenges Faced by the Bank

The client was unable to offer a consistent customer experience across its account opening and commercial and small business lending processes. Their processes were hampered by the many silos that existed between the client’s front and back end systems.

Major Outcomes of the Implementation

The client wanted to implement a single platform that could accommodate multiple processes. They used Newgen’s applications to automate their account opening, commercial, and small business lending processes. Download this case study to learn how Newgen was instrumental in automating and streamlining the bank’s end-to-end operations.