US Based Bank Automates Commercial, Small Business and Online Account Opening on a Single Unified Platform

The bank had over 100 years of experience in delivering premium banking services. However, its processes were running on disparate applications. This was resulting in inconsistent information across multiple systems and process silos. To overcome these challenges and to keep up with dynamic market and customer demands, the bank wanted to unify its processes on a single unified platform. To achieve this, it implemented Newgen’s Online Account Opening, Small Business and Commercial Lending solutions. Some of the major benefits of the implementation were-

• Increased efficiencies with unified loan processing
• Comprehensive risk management
• Enhanced customer experience
• Comprehensive compliance and process standardisation