The bank is the leading pan African bank. Spanned across multiple geographies, the bank operates as “One Bank” with common branding, standards, policies, and processes to provide a consistent and reliable service to its customers. Today, the bank operates in more than 755 branches and they have 779 ATMs and 888 points of sales (POSs).
The bank with their business across 22 countries faced some business challenges like: lack of process standardization- as the processes across 22 countries were not centralized, all the business processes were working in silos, manual intervention in business process was slowing things down, there was no process visibility and auditability. Also, the bank had to adhere to the regulatory guidelines given by the central bank for their business processes. The bank’s forgery control policies were not strong enough. All these drawbacks together became a huge barrier to the bank’s aggressive expansion plan.
To centralize and streamline the business processes, the bank decided to implement a BPM solution to work as a platform for all key core banking processes. The bank chose Newgen’s Business Process Management (BPM) solution- OmniFlowTM with underlying Document Management Solution (DMS) – OmniDocsTM and Scanning and Digitization Solution- OmniScanTM, to automate their mission-critical business processes like- Account Opening, Account Maintenance, and Fund Transfer.