Trade Finance Process Transformation for One of the Most Tech-Savvy Banks in the World
Download this case study for insights how Newgen automated the client’s Trade Finance and Account Opening Process in 3 months!
The client is one of the new-generation, fast growing and tech-savvy private sector banks in India. The bank was on a growth trajectory and experienced challenges like high transaction volume that became difficult to manage, different operating models across geographies, high turnaround time, manual monitoring of operational metrics and more. The client was looking for a solution to become customer-centric, scale up their operations and at the same time maintain cost efficiencies and a targeted service level. They partnered with Newgen to resolve these challenges.
- Processing capacity increased from 70% to 99%
- First-time right-FTR processing improved from 50% to 70%
- SLAs adherence improved from 70% to 95%
- 360-degree business monitoring for quick business decisions