Case Study

Tech-Savvy Bank Partners With Newgen to Transform Trade Finance Processes

Our client is part of the new generation—a fast-growing and tech-savvy private sector bank in India. The bank was on a growth trajectory when they began experiencing challenges, including high, unmanageable transaction volumes, different operating models across geographies, high turnaround time, manual monitoring of operational metrics, and more.

The bank was looking for a solution to scale up their operations, become customer-centric, and simultaneously maintain cost efficiencies and a targeted service level. They partnered with Newgen to resolve these challenges.

The business benefits of Newgen’s solution include:

  • Processing capacity increased from 70% to 99%
  • “First-time-right” (FTR) processing improved from 50% to 70%
  • Adherence to SLAs improved from 70% to 95%
  • 360-degree business monitoring for quick business decisions

Download this case study for insights on how Newgen automated this bank’s trade finance and account opening processes in just three months!


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