Case Study: Strategic Transformation of NIC Bank’s Key Processes with Newgen’s BPM Based Banking Solution

CASE STUDY

Strategic Transformation of NIC Bank's Key Processes with Newgen's BPM Based Banking Solution

NIC bank was in the process of expanding business but it had a high dependence on manual and paper-based processes. The complexity of the loan approval process and lack of transparency was also a concern for the bank’s expansion strategy. They looked for a technology that could help centralize and digitize their processes. Their partnership with Newgen helped them achieve-

  • 99% improvement in Compliance & Quality
  • 90% improvement in First Time Right Approach
  • 90% increase in Productivity
  • 50% reduction in Operational Costs
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