Case Study: Scope of Appointment Process Transformation for a Leading Health Plan

CASE STUDY

Scope of Appointment Process Transformation for a Leading Health Plan

About the Client

The Health Plan holds its expertise in three major areas of Government sponsored health care: Medicaid, Medicare Advantage and Medicare Prescription Drug Plans and serves nearly 6 million members across the United States.

The Stumbling Block

To manage the scope of appointment (SOA) process, the client had made huge investments on call center operations and sales & support team. However, the end outcomes remained the same, including lack of visibility into the process, low workforce productivity and loss of business to the competition. That’s when the client realized the need to ramp up its technological infrastructure. And, in their endeavor, they approached Newgen.

The Road to Transformation

Download the free copy of this case study by filling your details to the right. And, know how the client embarked on a digital transformation journey and achieved significant cost savings by leveraging Newgen’s solution.

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