Case Study: One of the Largest Indian Banks Automates a Gamut of Banking Processes to Become a Digital Enterprise

CASE STUDY

One of the Largest Indian Banks Automates a Gamut of Banking Processes to Become a Digital Enterprise

The bank realized that digital transformation in banking was at a turning point – from conventional banking to convenient banking. A digital banking experience was no more a differentiating factor, but a basic customer expectation. And, it faced difficulty in meeting this expectation. Therefore, in order to offer better services to its customers and to keep up with the changing market, the bank decided to go digital. It selected Newgen as a partner in its digital journey and implemented Newgen’s solutions. Some of the major benefits of the implementation were-

  • Delivered superior digital customer experience
  • Ensured smooth integration with third-party and legacy applications
  • Empowered knowledge workers by eliminating manual intervention
  • Improved regulatory compliance and risk management
SIGN UP TO DOWNLOAD