Case Study

Newgen BPM Implementation for a Government Fertilizers and Chemicals Manufacturer

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Overview

The client is a highly respected government sector enterprise, based out of Gujarat. The client has the distinctive status of being a leading fertilizers and chemicals manufacturer.

The Challenge

The client wanted to implement a solution to take care of the approvals and proposals generated for management considerations within the organization. The prevailing manual process of paper file management was tedious, cumbersome, and a highly complex process leading to high turnaround time and tracking difficulties.
Moreover, the implementation of an automated system was hindered by strong apprehensions from employees.

The NEWGEN Solution

NEWGEN provided an enterprise-wide document management solution with built-in workflow capabilities. All the proposals and approvals are independently sent by different users in various departments as per their rights. These are then automatically sent on predefined paths for immediate action of the designated personnel.A parallel setup is also maintained to handle any contingency. Comprehensive training was also provided to the employees on the system, thus ensuring ready acceptability.