Case Study

Motor Claims Process Automation for Middle East-based Insurer

About the Customer 

The customer is a provider of motor insurance in the Middle East. Its operations are spread in the UAE, Bahrain, Oman and Saudi Arabia.

The Growth Barriers

The insurer was dependent on traditional methodologies to settle motor claims resulting in an increased TAT. Delays in processing claims was affecting customer experience. Further, the client found it difficult to keep up with the stringent regulations and compliance guidelines.

How Newgen Helped

Know how the insurer digitized and standardized the motor claims process across four countries, minimizing process variation.


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