CASE STUDY

End-to-End Management of Customer Bills for One of the Biggest Cellular Service Providers in India

Download this case study to understand how Newgen’s comprehensive solution solved all paper-related problems for the organization.

The client is one of the biggest cellular services providers in India. With more than 30 million customer base generates an enormous number of customer-related documents and reports. The company was finding it difficult to handle the burgeoning volume of customer forms, bills, and other documents. In addition, delayed response time, poor customer service and increasing costs added to the challenge. The client opted for Newgen to deal with these challenges.

Key benefits:

  • Improved customer service and better auditing of records
  • Timely delivery of bills
  • Drastically reduced Distribution cost of bills
  • Reduction in storage space, storage costs and photocopying costs for bills.

 

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