Case Study: A Leading Middle Eastern Bank Transforms Key Payments Processes

CASE STUDY

A Leading Middle Eastern Bank Transforms Key Payments Processes

The client is one of the leading financial services providers in the Sultanate of Oman. Payments processes at the bank were largely manual leading to high turnaround times, decreasing service levels, and creating operational silos. It wanted to offer premium digital services to its customers and implemented Newgen’s solution to achieve this. Some of the major benefits of the implementation were-

  • Enhanced process efficiencies
  • Improved risk management and regulatory compliance
  • Enhanced growth and profitability
  • Faster credit availability and service differentiation
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