Case Study: A Leading Jamaican Bank Digitally Transforms Enterprise Wide Processes

CASE STUDY

Large Jamaica Based Commercial Bank Digitally Transforms Enterprise-wide Processes

The client was one of the largest banks in Jamaica. However, its processes were largely manual or paper-intensive and were running on disparate systems. This was leading to a high incidence of errors and inefficiencies. This also had an adverse impact on customer experience. The client wanted to unify its offerings on a single platform to offer better services to its customers and to streamline operations for its employees. To achieve this, it used Newgen’s solutions to digitally transform its processes across the enterprise. Some of the major benefits of the implementation were-

  • Enhanced efficiency and employee productivity
  • Unification of data and various processes on a single platform
  • Enhanced process standardization with alerts to identify breaches
  • Delivered a superior customer experience
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