Case Study: Leading Insurance Company in Cyprus Automates Multiple Processes Using Newgen Solutions

CASE STUDY

Leading Insurance Company in Cyprus Automates Multiple Processes Using Newgen Solutions

About the Client

The client is one of the largest general insurance companies in Cyprus. It offers a complete range of general insurance products. These product ranges can be accessed at both private and enterprise level.

Major Challenges Faced by the Insurer

Key insurance processes at the company were manual and resulted in high turnaround times, operational costs and inefficiencies. Moreover, the complexity of these processes adversely impacted the productivity of insurance agents and, ultimately, hampered customer experience.

Key Outcomes of the Implementation

The client used Newgen’s New Business, Policy Servicing and Claims Management solutions. Using these solutions, the client automated policy lifecycle from end-to-end for both motor as well as non-motor product lines.

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