Case Study: Leading Insurance Company Enhances Customer Service with Real-time On-Demand Communications

CASE STUDY

Leading Insurance Company Enhances Customer Service with Real-time On-Demand Communications

The organization is one of the leading general insurance companies in India, serving more than 1.5 million customers. With an aim to become the first choice of customers, the insurance company wanted to enhance their customer experience. The key challenge was to drive customers to their website and mobile application, facilitating them to generate documents in real-time. Further, manual creation of communication templates added to the challenge, resulting in delayed and erroneous communications.

Download the case study to know how leveraging Newgen OmniOMS CCM solution, the organization gained below benefits:

  • Increased traffic on their digital channels
  • Reduced policy generation time to less than 5 seconds
  • Generated 25,000 – 30,000 policies in a day
  • Generated 3,00,000 – 4,00,000 policy reminders daily
  • Reduced call-center and operational costs
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