Case Study

An Australian State Government Agency Streamlines its Processes with Newgen

Implements Low Code Process Automation Platform and Electronic Documents and Records Management System (EDRMS)

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About the Client

The agency is responsible for managing residential tenancy bonds, involving – receipt, registration, and repayment of residential bonds in Victoria, Australia. The agency is a single interface for tenants, landlords, and agents.

Day-to-Day Challenges

  • Paper-led processes, leading to human-prone errors
  • Higher processing cycle times, impacting citizens’ experiences
  • Difficulty in tracking and monitoring application status
  • Absence of centralized records repository and limited access to documents
  • Non-adherence with local regulatory compliances
  • Vulnerability to security threats against unauthorized access to records and risk of tampering, leaks, and loss of records

Digitally transformed Processes with Newgen

To overcome the challenges and ensure better administration of citizen-centric services, the agency onboarded Newgen as its technology partner. The agency leverages Newgen’s low code process automation platform (iBPS) and EDRMS.

Key Highlights

  • 13 workflows automated
  • VERS certified document and records management system
  • Short implementation time

Download the complete case study to learn how the agency achieved:

  • Anytime-anywhere access to records
  • Enhanced operational efficiencies
  • Better compliance
  • Robust integration with business applications
  • Minimized turnaround times for processing applications