Case Study: Large South Asian Insurance Company Digitally Transforms Key Insurance Processes

CASE STUDY

Large South Asian Insurance Company Digitally Transforms Key Insurance Processes

Key Insurance processes of the company were manual. They were adversely affecting the market share and business goals of the company. Apart from increasing operational costs and reducing efficiencies, they were also leading to the dissatisfaction of customers and business users. In order to overcome these challenges, the company implemented Newgen’s solution. Major benefits of the implementation were-

  • Enhanced business volume with an increase in new business applications
  • Delivered superior digital customer experience and faster services
  • Provided an interactive interface for customers to track their Claims and Endorsement applications
  • Enabled employees to focus their attention on building customer relationships
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