CASE STUDY

Implementation of BPM & ECM for a Leading US BPO

The client is a leading US BPO services provider and has a global reach. They were aiming at a process platform to serve their end customers, and wanted to reduce their customer on-boarding time and operational costs significantly.

Read to know how our cloud-based process framework solution based on our comprehensive BPM and ECM suite, helped them achieve these benefits

  • Reduced Customer on-boarding time massively
  • On demand access to business processes
  • Customer specific changes made easier to implement
  • Low cost of entry and rapid deployment
  • No IT issues related to infrastructure, licenses, upgrades and patches
  • Real time process visibility for continuous process improvement
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