Case Study: Fortune 500 Medical Technology Company Transforms its Customer Journey Using Newgen’s Low Code Process Automation Platform

Case Study

Fortune 500 Medical Technology Company Transforms its Customer Journey Using Newgen’s Low Code Process Automation Platform


About the Client

The client is a leading medical technology company, headquartered in the United States. With operations across 50 countries, the organization leveraged various business systems to carry out transactions for their customers. As a result, their customers had to interact with multiple touchpoints across the organization, resulting in diminished customer experience.

Download the case study to learn how the client automated and standardized its processes, and reduced the number of touchpoints for customers by leveraging Newgen’s low code process automation platform.

Key highlights:

  • Enhanced customer experience
  • Increased visibility across processes
  • Reduced processing cycle time
  • Empowered business users
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