Case Study: Fortune 500 medical technology company transforms its customer journey with enterprise-wide BPM implementation

CASE STUDY

Fortune 500 medical technology company transforms its customer journey with enterprise-wide BPM implementation

The client is a leading medical technology company, headquartered in the United States. With operations across 50 countries, the organization leveraged various business systems to carry out transactions for their customers. As a result, their customers had to interact with multiple touchpoints across the organization, resulting in diminished customer experience.

Download the case study to learn how leveraging Newgen OmniFlow iBPS, the company automated and standardized its processes, and reduced the number of touchpoints for customers.

Key highlights of the implementation:

  • Enhanced customer experience
  • Increased visibility across processes
  • Reduced cycle time
  • Empowered business users
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