Case Study

eGov Implementation in an Indian State Government Department

Download PDF


The client is among the top 10 largest states in India, comprising approximately 20 departments, 265 talukas (administrative departments), and over 19,000 villages.

The state’s Department of Science and Technology (DST), responsible for its development and implementation of new & emerging technology, was looking for a technology partner to automate processes across other state departments to promote e-governance.

Operational Bottlenecks

The officials in the state departments were working on partially automated processes with obsolete technology and were highly dependent on physical documents. This resulted in lack of collaboration among departments and low visibility across processes, leading to long approval cycles, and delayed citizen services.

DST realized the need to digitize operations and empower officials with electronic office and automated workflow processes. The department partnered with Newgen owing to its experience of working with global government organizations and successfully implementing 200+ government projects.

Benefits Achieved

Reduced Processing Time – Faster online approvals and authentication of electronic records

Easy Information Access – Anytime, anywhere secured information access

Enhanced Efficiency – Well-defined escalation matrix, notifications, alerts, and auto-reminders

Seamless Archival & Quick Access – Centralized repository of documents

Paperless Efficient Administration – Reduced manual hand-offs and dependency on paper

Minimized Duplicate Request – Digitized the approval process

Continuous Monitoring and Collaboration – Improved workload management and smarter decision-making