Case Study: A Government Department Automates and Transforms its Administrative Processes

Case Study

A Government Department Automates and Transforms its Administrative Processes


About the Client

This department of the State Government is responsible for the efficient implementation of the Electricity Act and collection of Electrical Duty. Their aim is to ensure electricity is used safely by the public, and they achieve this through effective implementation of the Electricity Law in the State and monitoring recovery of revenue in the form of electricity duty for the State.

Barriers to Growth

Lack of a centralized digital process and high dependency on manual processes made it difficult for the department to track the progress of applications and maintain transparency across the organization.

Process Transformation with Newgen

Download the complete case study to know how the client improved their decision making process, with respect to planning and delivery of services and overcame various process hurdles. Furthermore, learn how they empowered their officials to enhance operational efficiency and deliver hassle-free services to their beneficiaries

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