Case Study

A Government Department Automates and Transforms its Administrative Processes

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This department of the State Government is responsible for efficient implementation of the Electricity Act and collection of Electrical Duty. Their aim is to ensure electricity is used safely by the public, and they achieve this through effective implementation of the Electricity Law in the State and monitoring recovery of revenue in the form of electricity duty for the State.

Ensuring safety regulations are followed in all electrical installations within the State is a primary responsibility of the department. The lack of a centralized digital process and high dependency on manual processes made it difficult for the department to track progress and maintain transparency.

Goals of the Project

  • Improving efficiency and effectiveness of business processes/functions
  • Instituting a mechanism of result-based monitoring and evaluation
  • Improving the decision-making system, with respect to planning and delivery of services
  • Ensuring effective project management through progress tracking
  • Improving the quality of service provided by the department
  • Increasing transparency, and efficiency in service delivery
  • Increasing service delivery channels to ensure hassle-free service
  • Defining service level to ensure timely delivery of services

How Newgen e-Gov Suite helped overcome hurdles

Newgen’s comprehensive e-Gov Office suite comprising of File & DAK management system, Document Management System, Workflow Management System, and Scanning solution, helped the organization automate and transform its administrative processes across different workflows. The solution built on Newgen’s iBPS and ECM platforms enabled the government officials to get a 360-degree view of the processes, and allowed for dynamic collaboration, leading to smarter and informed decision-making.

The processes were built on Newgen’s iBPS platform and linked with the Correspondence (File/DAK) management module, to provide a comprehensive platform suitable to all the workflows.